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The Contentstack Team

The Contentstack team comprises experienced professionals with expertise in product marketing, customer acquisition and retention, and digital marketing strategy. They have held senior marketing positions at prominent technology companies, spanning Fortune 500, mid-size, and startup sectors. Their diverse backgrounds in technology companies and senior positions give them a deep understanding of the industry and a track record of success. The team members have project management, data, and digital marketing certifications. Their commitment to continuous learning and improvement drives their vision for creating impactful solutions. With a strong focus on customer needs, a forward-thinking approach, and a track record of crafting impactful solutions, the team is committed to making a difference in the industry.

Posts by The Contentstack Team

May 10, 2024 | 7 min. read

Amplify the impact: Hiring a marketing operations manager

Highlights You’ll learn about: The skills of a marketing operations manager: Data analytics skills Skills in marketing automation tools Strong project management skills Leadership, strategic thinking Compliance understanding and communication skills The structural importance of a marketing operations team: Process efficiency and technology integration Cross-functional collaboration Performance measurement for continuous growth Are you ready to optimize your marketing operations? Hire a skilled marketing operations manager to increase your business performance. Keep reading to learn more! Your company needs a strong marketing strategy to reach its target audience, communicate with them and drive sales. But how do you execute a marketing strategy, if you’re already struggling with various marketing issues? Modern-day businesses that rely on technology cannot work without an experienced marketing operations team.  This team manages your marketing, data and technology as an integrated process. They use their creativity, marketing and technical knowledge to manage your marketing technology. Did you know that 93% of B2B marketers say the marketing operations function is important to deliver digital transformation? That’s why you need a marketing operations manager. These managers improve communication between your company and the customer and ensure that your marketing initiatives generate value. But what do marketing operations managers do and how do they impact your business performance? Read on to explore. What is a marketing operations manager? Marketing operations managers develop strategies to keep their marketing department moving forward. They execute and optimize marketing strategies for the business. As managers, they analyze marketing data and processes to streamline their workflow and improve business performance. By bridging the gap between marketing and other departments, they align your marketing efforts with business objectives. For example, collaboration with the product team is crucial during a new product launch. If the marketing team members fail to provide the product specifications, the team cannot deliver the results. The absence of the correct details lowers the team’s ability to create a successful and market-ready product. A marketing operations manager maintains and manages: Marketing automation Email marketing Advertising Marketing analytics User testing They perform duties and maintain your martech stack. Using the data collected, they look for ways to improve their processes and strategies.  An experienced and senior marketing operations manager reduces any issues in your business. Using the data collected, they make better business decisions and help your other departments perform better work. These managers use data-driven marketing and project management principles to deliver superior experiences and complete projects.  Some marketing operations manager responsibilities are: Integrating technologies into the marketing processes Managing the content management system (CMS) and the customer relationship management (CRM) Managing your business’s analytics and performance Ensuring the spending aligns with your marketing budget Conducting market research and analyzing competitors  Training and mentoring marketing staff on various technologies and tools Ensuring compliance with data privacy laws like CCPA and GDPR Collecting, analyzing and interpreting data to make informed decisions and optimize marketing strategies {{nativeAd:3}} When does your business need a marketing operations manager? While your business benefits from a marketing operations manager, identifying the right moment can help your business become more efficient. In the following circumstances, your marketing team needs a manager: Increased complexity As your marketing activities scale, they become complex. That’s when you need a dedicated manager because they ensure smooth business operations. Tech integration If you want to adopt new marketing technologies like a headless CMS, a manager can oversee the seamless integration and optimize its usage to increase business efficiency. How has Freeletics integrated CMS for flexibility and future growth? Freeletics's limited CMS capabilities for publishing blogs prompted the engineering team to seek alternatives. Freeletics chose Contentstack as its new headless CMS for its flexibility and features, which improved efficiency. With help from raw engineering, they migrated over 6,000 pages in three weeks. This made Contentstack the core of Freeletics' operations. The transition: Enhanced content management process Simplified the translation process Decreased publication and translation times Increased developer's productivity by 58% Reduced costs by 60%. After using Contentstack, Christie L. Cleveland-Callanan, Senior Product Manager at Freeletics, said: “Contentstack is providing optimization and growth to help us attain our complex and far-reaching vision and we’re on track to achieve it. It makes it easier for us to do our jobs, reach our goals and experiment.” Read the case study here. Unused automation If your company uses different automation solutions but is facing certain issues, you need a specialist. Marketing operations streamline your tools to ensure everyone in the company benefits.  Data-driven decision-making A manager analyzes and interprets data to make informed decisions if your business uses data to create marketing strategies. You may struggle to make sense of your data, so invest in a marketing professional. These managers gather and analyze data from your sales, customer service, information technology (IT) and other departments. Cross-department coordination When marketing and sales teams are involved, a manager aligns, collaborates and ensures efficient workflow. If your marketing and sales department often reaches a crossroads, a manager reduces conflict and improves communication. Performance optimization A marketing operations manager's expertise proves invaluable for improving marketing efficiency, tracking ROI and using strategic campaigns. Skills of a marketing operations manager A successful marketing operations manager needs these skills: Data analytics skills These skills allow marketing ops managers to collect, analyze and interpret data. Experience with data analytics helps them make data-backed decisions, understand customer trends and adjust marketing strategies. Knowledge of marketing automation tools Knowledge of the latest marketing automation tools is essential to fulfilling all their job duties. These tools include: Email marketing Social media management Customer relationship management (CRM) Marketing analytics. Strong project management skills For marketing projects to succeed, marketing operations managers need a project management plan. This plan ensures they deliver projects within a budget and on time. These managers use their organizational, time management and communication skills to coordinate teams and departments. Leadership and strategic thinking Good managers lead by example. Managers with strong leadership qualities guide their teams toward achieving common goals. They work together and come up with new ideas. These managers plan long-term marketing strategies and adjust them as needed. Understanding compliance and privacy regulations Companies prefer managers with strong knowledge of compliance and data privacy laws, including GDPR and CCPA. This ensures the security of customer and business data. Communication skills The role demands excellent oral and written communication skills. Managers use these skills to work with teams, colleagues, stakeholders and outside partners. Good communication skills help them: Develop plans Share project progress Gain valuable information to reach marketing goals Adaptable and problem-solving abilities Marketing strategies that worked well a few months ago may not work as well just a month later. This shows how the marketing industry is always changing. Companies prefer managers who are adaptable and can overcome every challenge. What is the structural importance of a marketing operations team? You cannot work alone in marketing. You need a marketing operations team to grow your business and provide a seamless customer experience. Process efficiency The team streamlines your business processes, ensuring you execute your campaigns and increase its reach. Technology integration Marketing operations teams integrate marketing technologies to enhance business productivity and performance. Cross-functional collaboration By ensuring collaboration between marketing, sales, and other departments, these managers ensure that your goals align with the company's objectives. Performance measurement The team tracks and analyzes these key performance metrics: Assess the campaign's effectiveness Identify areas for improvement Ensure continuous growth. How marketing operations manager impact business performance Marketing operations drive your strategy to success and ensure sales contribute to your business performance. Here’s how marketing operations brings a welcome change to your business: Helps you develop an effective data strategy Data is the king, queen and everything for your marketing efforts. Marketing operations provide data you can use to assess the effectiveness of your marketing tactics. Formulating a data strategy aids in attaining the targeted revenue objectives. You can make data-backed business decisions and improve your marketing campaign. Automates processes to increase efficiency and save time Marketing operations managers choose the best tools that align with their business needs. For example, they use tools for email marketing, marketing analytics and social media marketing. These tools remove manual day-to-day operations and streamline the business workflow.  Marketing automation improves your customer experience. It connects your marketing efforts with customer interactions. Using platforms like Contentstack, you deliver personalized customer interactions and increase customer engagement.  {{nativeAd:9}}Ensures a customer-oriented business approach By analyzing data and insights, marketing operations can map the customer journey to create strategies that meet their needs. Data segmentation and targeting enable personalized marketing efforts that resonate with customers. Marketing ops ensure that all marketing channels are consistent to create a smooth customer experience.  Align campaigns to support the business Marketing operations work by aligning campaign goals with business objectives. Data analytics ensures that you create personalized campaigns to meet business needs. The marketing operations manager: Integrate your campaigns into your business strategy by collaborating with different departments. Tracks campaign performance metrics to assess impact Identifies areas for improvement Optimizes strategies for better business support FAQs What do marketing operations managers do? A marketing operations manager supervises and optimizes business processes and technologies. It maintains the effectiveness of your marketing operations strategy. They enhance the effectiveness and ROI of your marketing campaign by: Simplifying marketing approaches Controlling marketing resources Assessing performance data to enhance effectiveness and ROI. What is the difference between an operation manager and a marketing manager? The operation manager fine-tunes your internal operations, increasing your business efficiency. But, a marketing manager designs and executes strategies to promote products or services, interact with customers and increase sales. What does a go-to-market operations manager do? A go-to-market operations manager plans and executes strategies for launching new products or services. They work with various departments to achieve the desired marketing reach and sales impact. What is marketing operations? Marketing operations optimize your marketing processes, technology and strategies. They manage marketing resources, analyze performance data and install tools and practices to enhance marketing efforts. Learn more The role of a marketing operations manager drives modern marketing success. They help you make data-backed decisions, ensure business efficiency and increase customer experience. Experienced managers can take your business from ground zero to the highest level. If you want to understand why every company needs a marketing operations manager, request a free demo.

May 09, 2024 | 7 min. read

The power of data analytics to improve customer experience

Highlights You’ll learn how data analytics improves customer experiences: Helps you understand customer behavior: Data reveals preferences and trends Personalized experiences: Tailoring interactions to meet unique needs Targeted marketing: Precise audience segmentation boosts engagement Product development: Helps you innovate based on feedback and trends Companies using data analytics see increased customer satisfaction, loyalty and business growth. Keep reading to learn more! In every marketing activity, whether it's product design and marketing or customer support, you create everything to achieve one goal—customer experience. Still, a large number of companies forget to collect customer data for analytics. For this reason, data analytics should be part of improving customer experience. Data analytics helps you: Better understand your customers Predict their future actions Develop superior products Companies focusing on customer analytics report 115% higher ROI and 93% higher profits, so analyzing customer data can help you drive business growth.  But how can you use data analytics to improve your customer experience? Data helps you develop features, buy products or choose services based on your customers' needs. With data, you make intelligent decisions about which communication medium to use and at what time. You also provide personalized services that improve customer loyalty and customer experience. Read on to identify how to use data analytics to improve customer experience.  How can data analytics improve your customer experience Many marketers believe data analytics is about crunching numbers and has nothing to do with customer experience. Here's how it improves your customer experience: Helping you understand your customer behavior Analytics tells you the types of tools you need and how customers interact with your offerings. You can use these tools to improve customer loyalty and engagement. Identifying patterns and trends creates interactions that connect with each customer. The data-driven insights predict how a business change affects your customer experience. Data analytics predict how a business change affects your customer experience. Improving customer satisfaction Going into detailed analytics helps you create personalized customer experiences. The data-oriented strategy ensures that each customer interaction brings value. You will have a better understanding of your customer's problems. Based on these problems, change and improve your products, messages and services. Customers who know you value them feel a stronger emotional connection with your brand. You enjoy greater loyalty and customers are ready to spread positive word-of-mouth about your brand. Offering personalization sets a new benchmark in exceptional customer experience and engagement. {{nativeAd:5}} Targeting the right customer Optimizing customer experiences and maximizing customer satisfaction scores hinges on precise targeting. Using data analytics, you use extensive consumer data to pinpoint specific segments that respond to your brand. Concentrating on these high-value segments allows you to customize their marketing strategies and product offerings. This approach saves resources and ensures that messaging and products resonate with the needs of the right audience.  With advanced customer segmentation and targeting, adopting a more streamlined and focused customer engagement strategy becomes easier. Targeting the right customers increases conversion rates and customer loyalty.  Increasing customer retention Using advanced algorithms and predictive analytics, you can better understand customer preferences and future behaviors. Being prepared helps you create proactive strategies that increase customer retention and enhance their journey. Predicting what customers want next ensures you are always one step ahead. Improving product development  Implementing performance metrics in product development helps you stay ahead of the competition. Understanding customer feedback, buying trends and how people use your products and services helps you identify what is missing. The more features you develop and add, the better equipped your products will be to meet your customers' needs. Data-driven decisions will remove guesswork from your business. As you always improve based on real feedback, you move one step closer to your customers. This turns product development into an ongoing conversation with your customers. As a result, you keep your processes and products as up-to-date and customer-focused as possible. How is data analytics changing content management? Companies use data analytics to decide their brand’s sales and marketing strategies. Your business grows when data analytics is intertwined with your content creation and management capabilities. That’s why companies are using headless content management systems (CMS). With headless CMS like Contentstack, you include data analytics in every part of your content lifecycle.  Imagine a workflow where data-driven insights support creating, refining, publishing and repurposing valuable content assets. Sharing these valuable insights and meaningful content increases your customer experience. The headless CMS decouples content creation from publication, helping your content team create compelling narratives and fine-tune them for various channels and audiences. As the headless approach uses an API-first approach, you integrate Google Analytics in your CMS to track essential customer-related data. You can analyze this data to create fruitful and successful marketing campaigns. Case study: How did Contentstack help Mapped improve its customer experience? Mapped, an AI-powered data infrastructure platform for IoT, wanted a content management solution (CMS) to create and maintain their marketing and customer sites. They chose Contentstack for its ease of use and ability to launch Mapped's customer experience. Contentstack's user-friendly interface and API-first approach allowed a small team to manage Mapped and the customer console. With Contentstack, Mapped developed interactive documentation using custom solutions, enhancing customer experience. Opting for Contentstack's SaaS model provided Mapped with a reliable, scalable service, resulting in fast page loading, interactive documentation and high-performing sites. After using Contentstack, Bruno Genaro, Senior Software Engineer at Mapped, said: “The main difference I see between Contentstack and other CMSes I’ve worked with is the performance, definitely. It’s so fast.” You can read the complete case study here.  {{nativeAd:7}}How to integrate data analytics into your business Making data analytics a part of your business strategy requires a structured approach. Follow these steps: 1. Define clear goals and objectives Before going in-depth in data analytics, define clear goals and objectives. During this phase, you explore what outcomes you want to achieve through customer analytics, such as: Optimizing marketing campaigns Reducing churning rate Improving customer satisfaction Increasing retention Enhancing revenue Clear goals ensure that your analytics process focuses on achieving them. It also builds solutions that solve real-time challenges faced by customers. 2. Collect your data Collect your data from various sources to ensure you have all possible data. Focus on collecting data from various sources, such as: Website analytics Customer relationship management Social media interactions Customer transaction data You can store this data in a single location using cloud-based platforms. Collecting and storing data in one location makes it easier to analyze.  3. Invest in the right tools Select and invest in appropriate data analytics tools. Look for solutions that fulfill your data needs, offer real-time analytics capabilities and are scalable. This ensures the data is accurate and comprehensive, helping you cover the major insights. By doing so, you make informed decisions that drive success. 4. Ensure data quality and integration High-quality, integrated and historical data is the backbone of customer analytics. Using accurate and complete data leads to correct conclusions and effective decision-making. Clean your data to reduce duplicates and errors. Install processes to clean and verify your data from various sources, ensuring accuracy. Investing in data quality measures provides more reliable insights and better data-driven decision-making.  5. Track and iterate Track and review the outcomes of your analytics efforts against your objectives. Be prepared to adjust your strategies based on your data analysis. Monitoring and refining your data strategies ensure your initiatives align with changing market conditions.  Identifying pain points in data analytics Integrating data analytics into strategies offers these challenges: Data silos Lack of integration Skills deficit Lack of data privacy and security You can overcome these pain points by: Breaking down data silos Data silos reduce the chances of a unified view of the customer experience. To overcome this, you can adopt integrated data platforms that merge data from various sources. Enhancing data integration Integrating new analytics tools with existing IT infrastructure is a common challenge. Select a flexible, cloud-based solution. This will reduce data integration issues and ensure smooth data flows and is accessible. Addressing skills gap Skills gap in data analytics skills is another challenge. To overcome the skills gap issue: Provide training programs Invest in easy-to-use analytics tools Hire experienced data analysts Cultivating a partnership with analytics companies for more complex analytics poses a viable solution. Ensuring data privacy and security With data privacy laws like GDPR and CCPA becoming more stringent and governments levying hefty fines, the privacy and security of real time customer data have become necessary. To overcome the data security challenge: Use data governance and compliance protocols Update your data protection measures Provide training to employees Simplifying data interpretation While analyzing data is one aspect, data interpretation is another. Ensure all decision-makers can access and understand the insights obtained.  To simplify data interpretations, use data visualization tools and dashboards. Visualizing a large data set makes analyzing and deriving meaningful insights easier.  FAQs How does one leverage data analytics to improve customer experience? Data analytics provides insights into customers' behavior and likes and dislikes. Companies using data analytics provide seamless customer experiences and even meet customers' needs. What is the role of data in enhancing customer satisfaction and experience? Using appropriate data and customer experience analytics, you can track the customer’s journey, spot pain points and improve customer interactions. As a result, your customer satisfaction and loyalty will improve. How do you use predictive analytics to improve customer experience? Predictive analytics forecasts future customer behavior and preferences. The ability to predict the future provides customized experiences. How do you use data analytics in your customer service interactions? Data analytics in customer support helps you: Refine support methods Analyze customer interactions Customize interactions with customers Enhance customer satisfaction Improve service quality Resolve issues Learn more You provide seamless customer satisfaction and build loyalty using advanced data analytics techniques. It’s the right time to use data-driven strategies to create the experiences customers crave. Do you want to witness how data analytics improves your customer experiences? If you want to provide seamless customer satisfaction, request a free demo.

May 06, 2024 | 6 min. read

DXP integration in composable architecture: A comprehensive overview

Highlights You’ll learn all about DXP integration in composable architectures. Seamless connectivity: Integrates multiple systems and boosts user experiences Flexibility & scalability: Flexible DXP expands resources to adapt to business growth Rapid innovation: Allows you to deliver new features and solutions faster DXP integration offers flexibility, agility, and scalability, which enables you to innovate. Step into the future today. Request a free demo to see how it works. Keep reading to learn more! Businesses are racing to get ahead and stay ahead of their competitors, and many are opting for DXP integration in composable architectures. It is no surprise that Gartner believes that 80% of businesses that go composable will outpace their rivals.  Here is the thing. Composable architectures allow you to design and build DXPs by assembling modular DXP components that serve specific purposes. They are flexible and scalable, which makes them suitable for dealing with today’s dynamic nature of global business and technology. DXP integration and composable architecture DXP integration in composable architectures enables businesses to customize their technology stacks. You go from vendor dependence to technology agnostic and from monolithic to modular approach. It leads to agility and better user experiences. While a regular digital experience platform (DXP) offers integrated solutions to compose, manage, deliver, and optimize digital experiences, composability offers flexibility. What is a composable DXP? A composable DXP is a modular DXP that allows you to select and integrate tech solutions that address your business needs. It relies on APIs and a microservices architecture via a headless approach.  A composable DXP supports component reuse, which reduces cost and increases the speed of work. It is a distributed system approach that enhances agility, flexibility, and control as you select only solutions that serve your business needs. Benefits of a composable DXP A composable DXP offers many benefits, but here are a few. Customer-focused: With its advanced data analytics, you can deliver personalized experiences, and your digital marketers can optimize campaigns. Technology freedom: You have technology freedom. So, you can choose relevant solutions from any vendor of your choice. Better security: A problem or failure in one component does not affect the entire system. So, you can isolate and fix faults, which increases the system's resilience. Future-proof: You can always swap and integrate new features and tools via APIs. That allows you to adapt to market shifts and new trends. {{nativeAd:4}} Building a composable DXP The good thing about composable DXP is that you build it from the ground up. So, it is vital to go with solutions that support an API-first approach for seamless DXP integration. Also, focus only on solutions that align with your business goals. The essentials of building a composable DXP Modular architecture A modular architecture promotes seamless DXP integration, enabling you to create a flexible and scalable DXP. Microservices and third-party systems Microservices are an essential piece of the composable DXP puzzle. They allow you to integrate third-party systems, which extends the features of your DXP. API-first approach An API-first architecture ensures that DXP integration is smooth. It also allows your DXP to work with other services or tools. Cloud-native infrastructure Cloud-native technologies are dynamic. They allocate resources based on your needs. So, you can either scale up or down based on demand. They improve resilience and help you save costs. Headless CMS  A headless content management system separates the back-end content storage from the front-end presentation layer. It is essential for content creation and delivery to multiple channels. Security and compliance  The global average cost of data breaches was $4.45 million in 2023, as per IBM, and analysts expect that to grow by 15% in 2025. DXP security and compliance is how you keep things safe. Benefits of DXP integration into composable architectures Improved customer experience Integrating a DXP in composable architecture helps you deliver seamless integrations that facilitate smooth and cohesive digital experiences. Greater flexibility and scalability With DXP integration, you can increase flexibility, which enables you to implement changes and adapt to market shifts. It also improves your ability to scale in order to meet the complex and growing demands of customers. Best-of-breed technology You can select the most relevant, advanced, and suitable technologies available. You can always add new technologies based on data and market trends. That way, you keep the DXP up-to-date. Challenges and solutions in DXP integration Common challenges in DXP integration DXP integration offers some hurdles that you need to be aware of, such as: Complexity in integrations: DXPs often need existing systems like CRM, ERP, and CMS. These systems use different technologies that may be difficult to integrate. Problems from data silos: Different systems manage and store data in different ways, which leads to siloed data. This makes DXP integration difficult. Security and compliance: It is also difficult to ensure that multiple modules in the DXP comply with global and regional data laws and standards, such as GDPR and CCPA. Overcoming DXP integration challenges Here are three practical ways to deal with DXP integration issues. Adopt a robust integration strategy: A robust DXP integration strategy aligns business goals and technology, reducing the risks of complex integration. It improves data flows, which eliminate data silos. It also fosters user adoption, as there is a deliberate effort to train the team. Utilizing middleware: Using middleware in DXP integration helps to manage data flows. It also provides a standard interface for seamless interaction between disparate systems. It reduces complexity, which makes for more consistent data. Testing and quality assurance: Tracking the system is essential in DXP integration as it helps you identify issues before they impact the DXP. It ensures that the DXP works as it should for different situations and use cases. Continuous improvement tips for DXP integration Just as you deploy strategies to overcome DXP integration issues, it is also vital to watch the system and improve it. That would include regular software updates, user feedback integration, and regular training for the team.  These strategies keep the system robust and resilient, and you will have a capable development team to manage it. How to integrate DXP into composable architectures DXP integration requires planning as there are many variables to consider. But here are the three main steps. 1. Strategy development A successful DXP integration starts with developing an overarching strategy. Outline your: Business objectives Current digital maturity Technical and IT requirements Targets and expected outcomes  Communicating with relevant stakeholders is vital to get them on board. 2. Technical considerations Any DXP integration plan must also consider the status of the systems already in place. Evaluate your current system to know what you need to upgrade. Consider API design and security. Also, consider the role of microservices to break up the DXP functions into smaller, flexible units. 3. Testing and deployment After completing your DXP integration, you must test the system. That way, you know if or how it works. Ensure that the integrations are seamless and correct any issues you detect. Integrate DevOps practices and use container tools like Docker and Kubernetes for deployment. Also, layered security and compliance protocols should be established. {{nativeAd:10}} Case studies Emma Emma struggled to cope with their growth phase, as the system did not have the right integrations. Contentstack’s composable DXP and headless CMS solved the problems. It allowed them to implement DXP integration, which boosted integration with online stores and over 3,500 physical ones. Andreas Westendörpf said this about the digital transformation. "The beauty of headless commerce is that it not only delivers short-term results but also that it opens an elegant, logical long-term set of options for the future. This is what we have found with Contentstack and MACH-based technologies." Read more about Emma's omnichannel success via an API-first DXP. Waltz Health Waltz needed a DXP integration to merge product data, pricing and branded assets templates. Contentstack’s composable DXP offered that, which enabled them to integrate third-party services to boost patient care. Sunil Kripalani, the Chief Technology Officer, spoke about the changes. "The flexibility that's baked into Contentstack isn't just enabling our staff to work more efficiently, it's a true business enabler that's helping us consider new service offerings. Using APIs, we can pull in new data streams and create unique experiences for our provider partners, as well as within niche markets." Read more about Waltz Health's DXP integration success. FAQ section What does DXP stand for?  DXP stands for digital experience platform (DXP). It is a set of integrated technologies that allow you to compose, manage, deliver and optimize digital experiences. What is a composable DXP?  A composable DXP is a digital platform that allows you to integrate multiple modules based on your specific business needs using APIs and microservices. How does microservices architecture benefit DXP integration?  Microservices makes it easy for you to manage DXP integration, as each service is small and independent. It also improves system resilience, as an issue in one component does not affect the whole system. You can also fix, swap, or update components faster. Why is third-party system integration crucial for DXPs?  With third-party integrations, you can add more features and functions to the DXP. That enables you to adapt to new demands and also extend the research of the DXP.  What challenges might arise during DXP integration?  It is never easy to adapt to a new system. Hence, your team might struggle with that at first. A few of the new systems may also not be compatible, and you may experience some difficult technical issues. Learn more DXP integration into composable architectures drives digital excellence and works as a technical upgrade. With DXP integration, you increase speed, boost security, and enjoy the freedom to choose any solution from any vendor. DXP integration enables you to leverage all the benefits of APIs, microservices, and a headless system. That births a reliable, resilient, and agile DXP that allows you to reach your customers on all digital channels. Your customers deserve the best digital experiences you can offer. Start your composable journey to make it happen. Request a free demo today to get started.

May 03, 2024 | 7 min. read

Elevate your business: Modern digital commerce essentials

Highlights You'll learn about the importance of modern commerce architecture: Cost efficiency: Lower overhead costs, automate processes and optimize spending for enhanced ROI Agility: Help you adapt to customer needs and expand your reach Transparency: Build trust with accurate pricing, real-time information and personalized experiences Competitive edge: Personalization, efficiency and global reach set you apart in a crowded market Use modern or composable commerce to increase customer loyalty and brand presence. Keep reading to learn more! When a restaurant receives rave reviews, it’s common for the management to expand and open a new branch. We have examples of successful brands, like Starbucks and McDonald's. These brands show how strategic growth enhances customer experiences. For e-commerce stores, expansion and strategic growth mean adopting modern commerce architecture. Businesses that fail to use digital commerce are left out of tomorrow’s online marketplaces.  But what is modern digital commerce and how is it changing the retail industry? What is modern digital commerce? Modern digital commerce encompasses buying and selling goods or services online through digital channels. It includes: Electronic payments Digital ticketing Online shopping Online booking services Online shopping Modern commerce includes every touchpoint and process throughout the customer journey. Using digital commerce, you increase global reach and personalize your user's experience.  {{nativeAd:4}} Digital commerce vs E-commerce Many businesses often interchange the term e-commerce with digital commerce. Here’s how they’re different: Features Digital commerce E-commerce Definition Buys and sells products and services online, like marketing, analytics and customer service. Buys and sells goods and services over the Internet. Scope Includes e-commerce and extends to managing the digital experience, including pre-sale and after-sale interactions. Focuses on the transactional aspect of buying and selling online. Use of technology Uses advanced technologies like augmented reality (AR). AR enhances customer experience, personalization and operational efficiency.  Focuses on web-based technologies, online payment systems and traditional delivery mechanisms. Customer engagement  Engages customers across multiple digital channels and touchpoints, offering a consistent and integrated experience. Often limited to the transaction process, focusing on the efficiency and security of online transactions. Data and analytics  Emphasis on data analysis and analytics to drive decisions across all stages of customer interaction. Focuses on transactional data and customer behavior related to sales and marketing.  Examples Digital marketing strategies, omnichannel retailing and personalized customer journeys. Online marketplaces and retail stores Why is modern commerce architecture important? Legacy e-commerce software like WordPress leaves you struggling with unfulfilled feature requests, deadlines and integration with new technologies. Modern commerce systems like Contentstack have the answer to these complex business challenges. Here’s why using a digital commerce platform is important: Lowers your overhead costs Digital commerce lowers the need for physical infrastructure associated with brick-and-mortar stores, helping you save costs. It automates various processes, from inventory management to customer service. A digital approach gives insights into customer data, helping you create targeted strategies. This optimizes your spending and enhances your return on investment (ROI). Ensures your business is more agile and helps you scale Digital commerce makes your business flexible and helps you scale to the changing customer requirements. For instance, you can add new payment methods using the digital approach. These methods allow your customers to buy from different digital touchpoints to engage and re-engage your customers.  Provides transparency in pricing and product information A digital commerce provides accurate product information, pricing, customer reviews and comparison tools. Transparency in pricing and product information builds loyalty and increases the shopping experience. Real-time stock availability reduces potential delays and stock-out options, especially when inventory levels fluctuate.  With 47% of customers abandoning their carts because of high shipping costs and taxes, transparency in pricing ensures uniform cost across every digital touchpoint. Offering a comparison tool with every product helps you make an informed decision based on pricing and desired features. Makes you more competitive Digital commerce makes you competitive by offering unparalleled personalization, efficiency and reach opportunities. When customer preferences change, the ability to use advanced technologies for personalized marketing and tailored customer experiences becomes a competitive edge.  Such personalization enhances customer satisfaction and even increases loyalty and lifetime value. Composable commerce's global reach helps you enter new markets and customer segments, allowing you to compete globally. Offers omnichannel experiences Composable architecture integrates various digital commerce platforms and touchpoints to provide an omnichannel experience. Unlike traditional retail channels, digital commerce uses technology to sync online and offline interactions. Your customers engage with a brand through social media, mobile apps, websites and in-person stores.  When you collect and analyze data from different channels, you know your customers' behavior and preferences. Digital commerce increases customer loyalty and encourages repeat business. Customers return to your brand when you meet them where they are and where they prefer to shop and interact. How has Contentstack helped MTR deliver omnichannel experience? The MTR mobile app that served Hong Kong's daily rail passengers wanted to integrate transit and shopping experiences. The challenge was to merge two separate rewards programs into one MTR Points program to enhance customer experience. Leveraging Microsoft Azure and Contentstack technology, the app offers navigation, personalized rewards and promotions.  The app supports scalability to meet the changing customer behaviors and deliver an omnichannel experience across multiple platforms. This helped MTR evolve from a transit tool to a lifestyle platform, improving user engagement. The result is a high-performing app with scalable content delivery. Read the complete case study here. {{nativeAd:9}}Ensures flexibility Most digital commerce is headless, meaning the front and back end are separated. Headless commerce platforms help you make changes without disrupting your back-end functionalities. They also help you roll out new features to the market and increase capabilities as your business requirements change.  On the customers' side, headless commerce provides superior convenience, helping customers buy regardless of their location or time of day. Flexibility combined with AI and data analytics creates personalized interactions, increasing customer satisfaction and retention. Integrates with other functionalities Digital commerce changes how businesses sell and presents a platform for integrating different operations. It improves efficiency and customer satisfaction. Digital commerce uses AI, machine learning and data analytics to improve inventory management, customer service and marketing processes. Digital commerce trends in 2024 E-commerce trends influence how businesses operate and redefine the way your many customers discover and engage with your business: Artificial intelligence (AI) Through AI-powered solutions like recommendation engines, chatbots and predictive analytics, enhancing your user experience becomes easy. These solutions use data analytics and machine learning to: Optimize options Define actions Understand and interpret patterns Make predictions and product recommendations Automate the marketing strategy. Also, generative AI can transform e-commerce interactions into dynamic conversations and improve customer engagement. Social commerce Social commerce uses social media platforms for marketing and direct selling to customers. It uses influencer marketing to create trust and build community to generate a loyal customer base. Social commerce makes shopping accessible through social networks, simplifying the buying process. Sustainable practices Sustainable practices involve sourcing materials, implementing transparent supply chains and adopting practices that reduce environmental impact. This approach meets the growing customer demand for conscious products. Subscription models Offering personalized subscription services is another key digital commerce trend. These models help you: Meet customers' preferences Build long-term relationships Enhance customer loyalty through curated experiences Zero-click search Companies are streamlining the online shopping process by implementing zero-click search capabilities. This approach provides customers instant access to relevant information, products and services without many clicks. As a result, you simplify the user journey and enhance the shopping experience. Voice and image search Brands and businesses are re-inventing the e-commerce landscape through voice and image search functions. They provide customers with a commerce platform to use voice or image search to find products. This offers a seamless shopping experience, making the search process efficient. Augmented reality and virtual reality Augmented reality (AR) and virtual reality (VR) offer virtual fit experiences and interactive product presentations. AR enables customers to preview products in the real environment. This enhances customers' engagement level and improves your purchasing decisions. Personalized shopping experiences Personalize the shopping experience by displaying product recommendations or promotions according to the customer’s choice and behavior. Digital commerce uses data analytics to: Understand the client's requirements Create personal experiences for every customer Increase customer satisfaction and loyalty The role of composable architecture in digital commerce Composable architecture is the building block of digital commerce because it impacts how you build, deploy and manage your online platforms. You use modular components to use, reuse and combine them in various configurations to meet specific business needs. A composable approach offers flexibility in adapting to market changes and implementing new features. You achieve flexibility without completely overhauling existing systems. For digital commerce, composable architecture creates a unique experience that meets customer expectations. It integrates new technologies, such as AI-driven recommendation engines or payment solutions, ensuring that digital commerce platforms can enhance customer experience and efficiency.  Digital commerce strategies for 2024 Some digital commerce strategies are: Personalization Customize the shopping experience through personalized product recommendations, dynamic content and targeted marketing campaigns. Mobile optimization Provide a seamless mobile experience, especially as smartphone and tablet use increases. Streamlined checkout process Ensure the checkout process is hassle-free. To reduce abandonment rates, offer guest checkouts, different payment methods and single-click buying. Social media integration Use social media for brand promotion, customer engagement and influencer partnerships. It helps you create direct selling opportunities. AI and automation Use AI-powered solutions, such as chatbots, recommendation engines and predictive analytics. These solutions increase customer service and improve business operations. Customer retention strategies Launch customer loyalty programs, tailored offers and post-purchase interactions. This helps you maintain long-term relationships with your customers. SEO and content marketing Search engine optimization (SEO) includes website optimization for search engines, content generation and content promotion. It also incorporates SEO practices to improve ranking and drive organic traffic. FAQs What is modern e-commerce? Modern e-commerce integrates digital technology, online transactions and personalized customer experiences. It uses the Internet to buy and sell goods and services. What is digital commerce? Digital commerce is the online buying and selling of goods and services. It encompasses online shopping, virtual payments, marketing and social networking. Digital commerce enables customers to complete their shopping experience, from finding the desired product to completing the sales. What are examples of digital commerce? Examples of digital commerce include: Online retail stores Services like online banking Streaming platforms Software as a service (SaaS) companies What is the definition of modern commerce? Modern commerce uses digital technology like e-commerce platforms, mobile apps and social media to sell goods and services. This approach covers the entire customer journey, from marketing to post-sale support. It applies data analytics and AI to understand customer profiles and desires. Learn more Digital commerce scales your e-commerce business by expanding your business opportunities. It creates a smooth experience by providing a platform that solves customer problems. Staying up-to-date with the e-commerce trends helps your business grow, making digital commerce a must-have for every company. To understand how digital commerce improves your customer experience and ensures business growth, request a free demo.

May 03, 2024 | 7 min. read

Drive profitability with composable commerce for B2C brands

Highlights You’ll learn about what composable commerce can help you achieve: Superior decision-making: Experiment with components and leverage real-time insights Cost efficiency: Tailored spending, decreased overheads, improved ROI Reasons for shifting to a composable approach: Differentiation, long-term cost savings and ability to meet specialized needs Best practices: Agile development, microservices and omnichannel strategies Go composable today to change your business strategy and customer experience for good Keep reading to learn more! Are you impressed with the latest digital trends capturing the entire e-commerce industry—composable commerce? You have heard many e-commerce experts and even your in-house team advocating it.  For a long time, delivering exceptional customer experiences was the work of only a single vendor that housed all the components, including payment processing checkouts and subscriptions, under one roof. As you cannot customize these platforms, you provide a customer experience like your competitor's. The inability to provide a unique experience pushes your growth backward.  That’s where composable commerce for B2C enters. This modern tech stack flips the traditional e-commerce platform over its head. Now, creating a tech stack comprising the best-of-breed solutions is possible.  With 70% of large and medium enterprises aiming to have a composable approach as key criteria by the end of 2024, using a modular approach provides superior customer experiences.  There’s more to a composable approach than using best-of-breed components. Let’s explore what else it offers. What is composable commerce for B2C? Composable commerce for B2C is a modular development approach that chooses the best-of-breed solutions and combines different components to create flexible, agile and scalable custom applications for your retail store. These components are called packaged business capabilities (PBCs). Each PBC caters to a specific business functionality and is usually a third-party integration. These PBCs work as the building blocks for your B2C e-commerce store.  For example, a PBC could be a payment processing gateway or an order management system.  Composable commerce uses advanced approaches like MACH architecture (Microservices, APIs, cloud-native architecture and headless) and JAMstack (JavaScript, API and Markup) to adapt to changing market dynamics.  {{nativeAd:4}} How does composable commerce differ from traditional commerce? Feature Composable commerce Traditional commerce Architecture Based on microservices, businesses build a customized stack of commerce services.  Monolithic architecture offers a predefined set of features in a single, integrated package.  Scalability Highly scalable because of its modular nature. Scalability is limited by the underlying platform’s capability, which requires a complete overhaul for significant changes Customization Offers unprecedented customization options, enabling businesses to tailor every aspect of their commerce platform. Customization is often limited, complex and costly because of the platform's rigid structure. Integration Thanks to the API-first approach, seamless integration with third-party services is possible.  Integrations need extensive development work. Cost efficiency Costs are aligned with business needs, avoiding unnecessary expenditure on unneeded features. Needs upfront investment and ongoing costs, regardless of the features used.  Benefits of composable commerce for B2C Gives you more freedom Commonly used monolithic platforms like WordPress force you to use plugins from their marketplace, often leaving you with limited tools outside their ecosystem. In short, you face vendor lock-in, which prevents you from scaling up your e-commerce solutions. With composable commerce solutions like Contentstack, you choose the PBC from whichever third-party vendor you want and connect them using the application programming interface (API). Contentstack allows you to mix and match various levels of tools. This helps you pay for features you use and less for software functionality you won’t use.  {{nativeAd:9}} Improves customer experience Composable commerce solutions use the best-of-breed solutions to break down data into silos across various digital touchpoints. When you have a holistic understanding of your customers' preferences, behavior and interactions, you provide a hyper-personalized experience that increases customer experience.  For instance, if your customers encounter friction when using your business processes, like the checkout feature, you can choose the best vendor to streamline their purchasing journey. This will reduce your cart abandonment rate. Provides competitive advantage When you integrate a headless content management system (CMS), you outsmart competitors stuck in rigid commerce platforms. You win customers' trust by adapting and responding to customer demands in real time. A modular approach reduces development time and increases the time to market for a new product.  Enhances flexibility and scalability Whether you want to scale your business operations or add new functionalities, composable commerce meets your evolving business requirements. This modular approach allows you to expand your operations and tech stack, giving your business the desired flexibility. What’s more interesting is you can scale them independently while reducing the risk of overhauling the entire system.  You can choose and configure components to meet your business and strategic objectives. When you select the best solutions on the market, you deliver unparalleled experiences.  Better decision-making Besides delivering superior customer experiences, composable commerce architecture helps you make better decisions. You experiment with various commerce components and configurations to identify what resonates with your target audience. As a result, you make data-driven decisions based on real-time insights and feedback rather than your intuitions.  Decreases cost Most B2C e-commerce solutions, especially those in their nascent stage, operate within a tight budget constraint. They select and divide funds to use within their available budget. That’s why it's beneficial to move to a composable commerce solution.  Using composable architecture makes it easier to develop what you need. You don’t pay for the entire software if you need a single modular component. Here’s how composable commerce reduces your unnecessary expenses: Customized spending Reduces maintenance costs Reduces IT overheads Improves return on investment (ROI) Customizes your spendings Case study: How did Contenstack help LADbible group decrease their cost? The LADbible Group transitioned from an in-house content system to Contentstack to support their complex and rapidly changing content needs. Contentstack's flexibility allowed LADbible to innovate, such as developing live articles through an internal hackathon. As the company used APIs and SDks, it improved their developers' efficiency and content creators decreased their editorial process time by 50%.  The collaboration and support from Contentstack have been highlighted, creating a productive partnership. With Contentstack, LADbible launched new content types cost-effectively, managed 55 distinct brand sites and doubled the speed of its editorial process. After using Contentstack, Tom McGiveron, Lead Software Engineer, said:  “Contentstack gives us a solid base that’s easily extensible. We’re now able to turn out new features quickly and implement them in an elegant way.” Read the full case study here. Why should you shift to a composable commerce strategy? What’s encouraging businesses to move from traditional models to modular architecture?  Differentiation From Amazon and Home Depot to Etsy and Squarespace, the B2C e-commerce landscape is competitive. It's hard to stand out without any critical factor that makes you different. Moving to a headless CMS provides superior experiences to your business buyers.  Rising cost While composable commerce may not be cheaper initially, it provides significant cost-saving in the long run. Maintaining your composable commerce website is cheaper than maintaining a traditional platform. Also, you pay for features you use—nothing more, nothing less.  Specialized business needs Going composable ensures you meet your business’s specific needs. For instance, if you plan to change to a new payment processing method, your traditional e-commerce platform may not allow you. But, when you use Contentstack, you add a new payment gateway to your existing online store.  Moving to a composable architecture is the best option to meet your specialized business needs.  Adapting to rapid changes Your digital customers expect instant rewards and offering an up-to-date e-commerce solution with the latest functionalities helps you achieve this goal. One reason for shifting to a composable approach is the ability to add, update or change the composition of your e-commerce store at any time. Best practices in composable commerce for B2C To improve your performance, make your customers happy and future-proof your business, use these best practices: Agile development methodologies Speed is critical in today's market. By going agile, you can reduce the time it takes to market your new products or innovative features. A modular approach increases flexibility, improves business operations, and fulfills customer needs. You can roll out updates or new features based on real feedback, keeping you ahead of the curve. Use microservices For composable commerce to work, you need a strong, flexible tech setup. Thanks to microservices, you have a commerce platform where every component works independently. Microservices improve your system's resilience and ensure it's scalable. It becomes easier to update or replace components without affecting your entire system.  Adopting omnichannel strategies Today, providing an integrated and consistent customer experience is critical. Whether your customers use multiple channels like phones or laptops or walk into a physical store, offering omnichannel shopping experiences sets you apart. Composable commerce helps you integrate and synchronize your services across different platforms. Future of composable commerce Looking ahead, composable commerce will reshape how your B2C e-commerce works and functions. With customers demanding customized shopping journeys, you must push for a flexible commerce platform. This allows you to adapt to individual preferences and market trends. Artificial intelligence, machine learning and IoT technologies will help you analyze data. These technologies will offer personalized customer experiences. Besides that, blockchain will make your online store more secure and transparent. FAQs What is composable commerce? Composable commerce is a flexible and modular approach to building e-commerce platforms using microservices and APIs. What is B2C commerce? Business-to-consumer commerce is selling goods and services online from multiple vendors to consumers. Why is composable commerce better than traditional commerce platforms? Composable commerce offers greater flexibility, scalability and cost efficiency than a traditional platform. This approach allows businesses to tailor their tech stack to meet their changing customer expectations and needs. What is the difference between headless and composable storefronts? Headless commerce separates the front and back ends, while composable commerce involves assembling a custom tech stack from various services and components. Learn more Composable commerce is bringing a digital transformation in how your B2C e-commerce solution works. Using a digital commerce approach, you meet current customer and market demands. You remain agile enough to adapt to future trends Request a free demo today to learn how composable commerce delivers a change to your B2B e-commerce solution.

May 01, 2024 | 6 min. read

Seamless transition: Your path from monolithic to composable DXP

Highlights You’ll learn how to transition from a monolithic to a composable DXP Assess current infrastructure: Evaluate your current DXP to identify migration needs Define objectives: Outline what you aim to achieve with a composable DXP Select the right technologies: Choose technologies that align with your goals Plan your migration: Develop a phased approach to reduce disruption Training and support: Prepare your team for the transition Go composable today and unlock the flexibility and innovation to set your business apart. Request a demo to jumpstart the process. Keep reading to learn more! In digital experience platforms, businesses have found a worthy tool to boost branding, service multiple digital channels, and deliver more value. DXPs allow you to create, manage, and optimize content based on the context of the customer's journey. But they were not always in use. DXPs have gone from rigid, monolithic models to flexible, composable models. But how has it evolved over the years, and how can you build the composable DXP of your dreams? From monolithic to composable models As the demand for agility and personalized experiences kept growing, it was vital to go composable. Before then, DXP were mostly integrated systems that were difficult to customize or scale. But what has that journey been like? Here is a look. Content management systems (CMS), around early 2000s. Web experience management (WEM) systems, mid-2000s. Customer experience management (CXM) systems, late 2000s. Integrated DXP, early 2010s. Composable DXPs, from mid-2010s to present. It has taken a while to get to composable DXP, but they are now an essential tool driving digital transformation. The role of DXP in digital transformation DXPs break down silos to ensure seamless data flow across modules. That allows businesses to harmonize their engagement. It also helps them deliver omnichannel experiences.  DXPs also support digital transformation in several other ways, as below. Centralizing customer data across multiple touchpoints. Personalizing user experiences based on customer data. Easing the integration of innovative third-party services. DXPs also promote digital innovation because they help you adapt to new trends. As your business grows, DXPs adapt and grow with you. So, you can add new features or integrate new technology. Monolithic vs. composable DXP Here is the most obvious difference. A monolithic DXP is built as an all-in-one solution, with the back and front end tightly coupled. They are ideal for operations that rely on a single digital channel. Composable DXPs are the opposite. They are modular—so you have multiple small, independent services that interact via APIs. That means composable DXPs offer greater control and flexibility. They are also easier to manage and customize. Benefits of composable DXPs Here are a few of the many benefits of a composable DXP. Improved resilience - You can identify, isolate, and fix faults in one module without disrupting your operations.  Cost-efficiency - With the best-of-breed approach, you only select the best solutions that suit your business needs, and that saves cost. Enhanced personalization: Composable DXPs have extensive data analytics that enables you to deliver tailored solutions to your customers on all channels. Scalability: You can scale on demand and integrate with new technologies as they emerge or as customer demand. Better speed and agility: The modular nature of the system results in faster work speed and quicker updates and product releases. Also, it leads to better collaboration among work teams. Building blocks of composable DXP Specific technologies that make a composable DXP fall under the MACH acronym.  Microservices: This breaks the application into multiple small and independent services, which makes it easier to track composable DXP modules. API-first design: APIs facilitate DXP integration and data sharing, which makes them a vital part of the composable DXP architecture.  Cloud-native technologies: A software as a service (SaaS) that allows you to enjoy cloud resources beyond hosting and storage. So, automatic updates, elastic scaling, security, Etc. Headless CMS: An approach that treats the front end and back end as separate entities and relies on APIs to connect with any front-end device. Packaged business capabilities (PBC) Packaged business capabilities (PBCs) are software components that enable business users to perform specific business tasks or functions. In a monolithic system, these capabilities are combined as a suite. Here are candid examples of PBCs. Marketing automation. Content management. Personnel management. Customer relationship management systems. Inventory management. Digital asset management (DAM). PBCs exemplify the flexible and modular design of a composable architecture. They have a user interface that facilitates IT and business alignment. Importance of headless systems and APIs in composable DXPs Headless systems and APIs support multi-channel content delivery. They also promote security as the back end and front end are separate entities only connected through APIs. An attack on the front end has no effect on the system. Headless systems and APIs also facilitate third-party integrations. That means when there is a new technology or device, you can quickly adapt to or integrate them. Steps to implement a composable DXP strategy Going composable is a strategic move that requires serious planning. Here are the practical steps to follow. Step 1: Define your goals, scope, and strategy. Outline the goal of the business for going composable. Outline your aims, potential challenges, and how you plan to implement the system. Use those points to build your strategy.  Step 2: Involve relevant stakeholders Discuss the plan with your stakeholders. Get their ideas and suggestions, and note their concerns. Ensure that you cater to their needs and get their buy-in. Make sure everyone is pulling in one direction. Step 3: Assess your current tech stack Consider what you have on the ground. Look at IT stacks that can be part of the new system and note those that need to be removed. Also, identify gaps and note all the improvements you need to make. Step 4: Plan your DXP ecosystem Outline the features, functions, and solutions you need for your composable DXP. Consider workflows, data governance, and marketplace for apps, integrations, and extensions. Use a comprehensive perspective to enable you to see all the intricate details that you need to succeed. Step 5: Define your roadmap This should be high-level and must account for all factors that will impact your composable DXP build. So, consider pricing, data privacy, compliances, and technical issues, like dependencies, integration, Etc. Also, consider short and long-term support for your team.  Step 6: Implement MACH Plan your setup according to MACH principles. Implement microservices, APIs, cloud-native technologies, and a headless system. Step 7: Begin the composable DXP journey Going composable is a significant change and may present bumps along the way. So, take an incremental approach, as that will allow you to progress without too many upsets to the team. Best Practices for composable DXP transition Going composable comes with challenges, so it is essential to stick to best practices, as follows. Prioritize customer experience in every decision. Ensure robust data integration capabilities. Foster a culture of continuous improvement and innovation. Strategic benefits of transitioning to a composable DXP The pressing question. What can you expect when you implement a composable DXP? Here are a few.  More optimized customer experience management Faster adaptation to market trends and shifts. It saves cost as you are not tied to an integrated system. Greater resilience. An issue in one module does not affect the system. More flexibility to use custom solutions and extend DXP features. Future trends in DXP evolution Technology and market trends will continue to shape DXP's evolution. Here are trends to watch. Open-source and future security. Greater AI and Machine learning integration. Low-code/No-code platforms for plug-and-play ease. Voice and visual search prevalence in DXPs. Aside from the above, data privacy and security have recently come to the fore. So, DXPs will seek greater security integrations moving forward.  Case studies Burberry What happens when you rely on a monolithic system? You may struggle to adapt to innovations in your industry, as Burberry found out. They also could not deal with multiple translation requests. With Contentstack's composable DXP, Burberry solved the adaptation problems. It also increased translation speed by 80% and reduced tickets to only one per week. Here is what Sonia Latoracca, digital commerce content manager, had to say."Contentstack helps our engineers to move fast and concentrate on business requirements by reducing proprietary platform inconveniences."  Read more about how Burberry achieves speed and agility through Contentstack's composable DXP. Emma Emma struggled with its initial growth—too many tickets and a legacy CMS that was not fit for purpose. Contentstack’s composable DXP offered the right solution, which enabled them to increase the speed of campaign launches and updates. Andreas Westendörpf, Chief Technology Officer, said. "The Contentstack user interface has really improved the developer work environment, and we are beginning to see the creative teams develop wider experiences that should increase conversion." Read more about Emma’s success story. FAQ section What is a digital experience platform (DXP)? A digital experience platform (DXP) is software that connects your operations with your digital channels, helping you compose, manage, optimize and deliver digital experiences. What does composable DXP mean? A Composable DXP is a DXP that allows you to select and integrate several "best-of-breed" modules from multiple vendors using APIs and a headless approach. What impacts does DXP evolution have on digital marketing? DXP evolution has the customers' experience through more consistent and tailored content. Digital marketers also structure campaigns and content delivery around the latest customer data. So, more than ever, digital marketing has become highly data-driven. What are the differences between composable and monolithic DXPs? Monolithic DXPs offer a coupled front end and back end with integrated solutions. They are not easy to customize. Composable DXPs offer greater integration with external systems, which makes them flexible and easy to customize. Learn more From just content management systems to integrated platforms, DXPs have evolved into composable models. Thus, businesses can now respond to market shifts and adapt to the latest trends faster than ever. The best-of-approach of composable models is agile, flexible and scalable. It gives you technology freedom and saves costs, as you only integrate what you need. The cases of Burberry and Emma are clear pointers of the benefits of switching to a composable DXP.  Start your composable DXP journey now. Request a free demo to get started.

Apr 24, 2024 | 7 min. read

Discover the power of a composable approach

Highlights You’ll learn about: Composable approach benefits: Modular tech stacks enhance flexibility, scalability and operational efficiency, enabling businesses to become responsive to market dynamics Overcoming challenges: Emphasize modular design, stringent security measures and automated testing frameworks to address integration complexity, security concerns, and resilience issues Future prospects: Embrace the mainstream shift towards composable architectures, leveraging AI, machine learning and blockchain advancements Integrate the composable architecture to increase your business, drive innovation and deliver exceptional customer experiences. Keep reading to explore more! Here’s a quick business riddle: what does a block of LEGO and the future of business have in common? Both rely on modular or composable building blocks. Because of this, there has been an uptick over the past few years in businesses pitching their “composable approach.” But what’s encouraging companies to adopt a composable solution? Flexibility? Innovation? Customer-centric approach? Composable solutions offer all four benefits and much more. Like assembling Lego blocks, a composable approach lets you arrange and rearrange different components. You create an agile technology architecture that meets all your business and customer expectations. Before moving ahead, let’s explore what a composable approach is. We'll also understand how why a composable approach is a game-changer for your business. What is a composable approach? The composable approach is like using building blocks for your business, allowing you to mix and match different tech stacks. For example: You can swap an outdated enterprise resource planning (ERP) system for a newer one without disrupting other systems Integrate a new payment processing gateway to meet customer demands.  By taking a modular approach and using packaged business capabilities (PBCs), you stay flexible, scalable and modular. You even adapt to new market trends, customer needs and tech breakthroughs.  This flexible approach increases your business leader's ability to innovate and adapt, helping you manage your resources and strengthening your resilience. Embracing the modular approach helps you stay ahead of the curve, grow and deliver value to your customers. Foundational principles of composable approach The four principles of the composable approach are:  Modularity Modularity means breaking your business’s capabilities into independent, reusable components you can combine and recombine anytime. A modular approach helps you adapt to changes and encourages a culture of innovation. You do it by allowing you to experiment with new components without disrupting the entire system. Modularity provides improved agility. Orchestration Orchestration involves coordinating and managing these components, ensuring they work together to achieve business objectives. It helps you install appropriate processes and technologies to use your modular system. Discoverability Discoverability ensures you can access and discover components when needed. Providing visibility helps you make the most out of your digital assets, increasing efficiency and sparking innovation and agility. Autonomy  Autonomy empowers your team to make decisions within a strategic framework. In a composable setup, autonomy encourages an environment where you innovate with modular components to enhance your business’s agility and resilience. Autonomy increases business resilience.  {{nativeAd:4}} Advantages of composable approach Gives you access to best-of-breed-solutions The composable approach allows you to handpick the best-of-breed components. Rather than settling for a one-size-fits solution, you customize your tech stack to meet your business's unique demands. For example, a company can use: Contentstack for a content management system Salesforce for customer relationship management AWS for cloud services Slack for communication This ensures you have access to top-tier features, security and efficiency. The freedom to pick solutions is a game-changer. You can select components that excel in certain functionalities, security and performance. This makes it easier to maximize your capabilities and gives you an advantage over competitors. Frees you from vendor lock-in One-size-fits-all solutions might sound interesting, but they come with drawbacks—they increase your dependence on a single vendor. If you need a functionality they don’t provide, you’re stuck because you cannot change your vendor. In short, you witness a vendor lock-in.  You undergo the rigorous process of migrating to a platform offering the functionality or live without it. That’s where a composable approach comes in. It builds your tech stack piece by piece, meaning if one vendor doesn’t offer functionality, you choose another.  All these functionalities communicate using application programming interfaces (APIs). You pay only for the functionalities you use, helping you reduce your cost.  Increases security The composable approach is a game-changer because it makes your business more secure. Connected components make your business susceptible to security breaches. As it’s monolithic, security risks on one component can crash your entire system.  But when you go composable, you address every security risk without risking your entire system. Why? Each component operates separately, meaning security issues on one will never impact the others, offering you more security. Instead of quarantining all your components, you separate the affected component and replace it with a more secure component.  Improves your website speed and performance A composable approach enhances your website’s speed and performance. Selecting the best-of-breed components ensures each component is as efficient and fast as possible.  Adopting a composable architecture ensures a smoother customer experience. Your customers don’t wait too long for your website to load.  With 47% of customers not waiting more than 2 seconds for your website to load, a composable architecture helps you overcome these issues. Implementing a modular architecture resolves website sluggishness and poor performance issues, improving customer satisfaction and higher conversion rates. Lowers your total cost The initial investment in a composable architecture is more costly than monolithic systems. But long-term savings on maintenance and upgrades offset the higher initial cost.  When you choose only the components you need, you save a lot of money. You can replace and upgrade them without worrying about other unnecessary features in your tech stack.  Consider a composable architecture as an a-la-carte approach to building business systems. It helps you make judicious spending decisions on technology and operations. Plus, it's easy to integrate and adjust to any market changes. This means you can make changes without spending much, saving money in the long haul. Makes your business more flexible and scalable With changing market dynamics and increasing demand, you may need to change your technology stack and that’s where a composable approach comes in. Using independent components makes it much easier to adapt and add new features. Why? You don't develop your system from scratch. The flexible and scalable nature of the composable approach ensures faster response time to market demands. For instance, if you're running an e-commerce platform and there's a surge in online shopping, a composable approach helps you: Integrate a new payment gateway Upgrade your inventory management system Provide faster website loading speed This way, you can meet market demands and enhance your customer experience. How did Freelectics achieve flexibility with Contentstack? Freeletics used a traditional CMS that offered limited functionality. To move to a flexible and scalable option, they migrated to Contentstack. Using Contentstack, Freeletics migrated over 6,000 pages to Contentstack in about three weeks.  This transition improved efficiency, reduced publication and translation times, increased developer productivity by 58% and saved costs by 60%. Contentstack's responsive support and integration capabilities strengthened Freeletics’ operations and content management systems. After using Contentstack, Christie L. Cleveland-Callanan, Senior Product Manager at Freeletics, said,  “Contentstack features and flexibility allow us to grow the way we believe we need to grow. Contentstack gives us the freedom to try things we previously hadn’t considered.” Read the complete case study here.  {{nativeAd:9}} Streamlines your business operations Composable software streamlines business operations by making communication easy for different software components. This allows you to exchange data and functionalities across diverse environments, giving you more business agility.  These API-driven integrations provide a smoother workflow, reducing the complexities and costs associated with traditional IT systems. As a result, you encourage innovation and respond to market changes and customer demands. How can businesses start their journey towards a composable approach? 1. Assess your current capabilities Begin by assessing your existing system and its capabilities, technology stack and business processes. Identify which areas of existing systems are rigid and siloed and could enjoy modularity and flexibility. 2. Set clear objectives Define what you hope to achieve by adopting a composable commerce approach. Whether you want to increase business agility, improve customer experience, innovate or reduce cost, having clear goals guides your composable commerce strategy. 3. Encourage a modular mindset Encourage your team to prefer modular components and services. They must transition from traditional to monolithic thinking. 4. Use the right technologies Investing in Contentstack supports modularity and integration, which is the backbone of your composable business. 5. Focus on governance and compliance Use governance frameworks to manage your data privacy and security. Also, ensure compliance with relevant regulations. 6. Iterate and scale step-by-step Adopt a phased approach to implementing your composable strategy. Start small with pilot projects or specific business functions. Learn from these experiences and then scale up, adjusting your strategy as needed. Overcoming the challenges of composable commerce Integration complexity Adding and combining different software components is time-consuming. To overcome this issue, choose a modular design and standardized interface. Security concerns Going composable often leads to security problems, which exposes your business to a threat. You can protect your business from security threats by using: Stringent access controls Encryption protocols, Periodic security audits  Resilience issues Another challenge is maintaining resilience and ensuring continuous changes and developments. Invest in automated testing frameworks and disaster recovery plans to reduce downtime and keep business operations moving. Future of composable approach You may have heard that the future of business is composable. But why do industry experts think so? Companies consider the composable business beneficial. Composable infrastructure makes businesses agile, enhances innovation and delivers personalized customer experiences. Composable business architecture is becoming more popular because of its packaged business capabilities and high adoption rate. It's no longer a trend; it's becoming mainstream. New technologies such as AI, machine learning and blockchain can enhance business operations. They also provide valuable insights into your customers' preferences and behaviors.  Moreover, sustainability and social responsibility within the composable framework will trend upward. Businesses will align their modular and digital growth strategies with environmental and ethical standards. You will choose partners that reflect their commitment to making a positive impact. FAQs What is composable technology? Composable technology involves building systems or applications with interchangeable, reusable modules. This approach makes your business more flexible, helping you fulfill new demands and opportunities without significant overhauls. Modules in a composable system work together, allowing for quick adaptation and scaling. Composable technology promotes agility, innovation and resilience. What are composable principles?  Composable principles include modularity, orchestration, discoverability and autonomy. These principles guide the design and implementation of composable systems. What is composable thinking?  Composable thinking is a mindset that uses flexibility and innovation. This thinking emphasizes modular components to build adaptable solutions. What is a composable architecture? A composable architecture helps you build software systems using modular and reusable components. You combine and recombine components based on your requirements. What is the difference between composable and microservices? Composable and microservices focus on modularity. The latter decomposes your applications into smaller services. Composable includes a broader strategy that affects the entire business operations. Learn more The composable approach brings a much-needed change to your business' technology strategy. Businesses using composable architecture can survive the market while gaining a competitive advantage. Request a free demo to understand how a composable approach can transform your business and make it modular and agile.

Apr 23, 2024 | 7 min. read

Drive engagement: Craft dynamic modular content experiences

Highlights You’ll learn about:  Enhanced efficiency: Modular content streamlines creation processes, reducing production time and improving agility Personalization at scale: Tailor content based on user preferences to boost engagement and relevance Iterative optimization: Refine and optimize content blocks for maximum impact Challenges & solutions: Overcome integration complexity and content consistency challenges effectively Discover the power of modular content for a dynamic, responsive marketing strategy. Start by adopting a modular approach to change how you produce content Keep reading to learn more! Regardless of various myths surrounding digital content, it continues to be “THE” most important factor in 2024. Today, content isn’t just a means of increasing organic traffic. It’s a way of circulating information among your customers and creating superior digital experiences.  But what happens when you serve your target audience with stale and outdated content? Creating worthwhile digital experiences is next to impossible. That’s where modular content comes in. But what is modular content, and how is it changing your content and marketing strategy? Let’s read further to find answers to these questions. What is modular content? Modular content is an approach to creating, organizing and managing small, interchangeable blocks of content that can be reused across multiple channels. Think of these content blocks as LEGOs. You can arrange and rearrange them to stack in different combinations depending on what you’re trying to build. Moreover, you can even mold them in new shapes as required.  Modular or composable content facilitates reusability by separating images, texts, videos, and other forms of information from the layout design. Because of this decoupling, you achieve greater customization and deliver seamless customer experiences.  For example, combine images and text blocks to produce an infographic or use a video and text to create a landing page. You can also build case studies, articles, reviews, blogs, and landing pages using various combinations of different media types.  These content modules are not limited to a specific presentation format; their design depends on the content and how and where they’re used. Platforms like Contentstack help produce structured content. These platforms emphasize the importance of going composable. Instead of traditional modules, Contentstack uses reusable structured content pieces across different marketing campaigns.  Modular content vs traditional content Modular content Traditional content Flexibility High flexibility allows content to be reused and reassembled in various combinations.  Limited flexibility with content often created for a single use or channel. Efficiency Enhanced efficiency in updating and adapting content blocks for different platforms. Each update requires significant time and resources, often creating content from scratch. Personalization Enables highly personalized content experiences by assembling blocks based on user preferences. Personalization is more challenging and less dynamic, typically relying on broader segments.  Scalability Easily scalable, accommodating growth and changes in strategy without a complete overhaul.  Scalability is limited by creating new content for different needs and platforms.  Creation process Requires a strategic approach to content creation, focusing on modular pieces. Creates complete and standalone pieces of content.  Integration with tech Relies on content management systems (CMS) and technology that support dynamic assembly and distribution.  Less dependent on sophisticated CMS features. It can be managed with basic content tools and platforms. {{nativeAd:3}} Advantages of modular content Serves as an innovation driver When you use traditional content, you spend a lot of money to make your content stand out. How often are you willing to make such significant investments? Even with a great idea, you avoid it because of the high cost.  But composable content works oppositely. As it comprises many blocks, making changes to the content is accessible, giving you a greater chance to innovate. You can keep changing and improving your content.  Ensures SEO optimization Content modules are well-structured and reusable, making them more user-friendly. Customers find such content easy to navigate and digest, leading to improved user experience and lower bounce rates.  These are favorable signals for search engine rankings. You create highly relevant content that serves different search intents by breaking your content into smaller blocks. Using a targeted approach helps search engines understand your content's relevance to user queries, helping you rank higher on the search engine result pages (SERPs). Accelerates content creation process Composable content makes your content management process more efficient and manageable. You handle and customize your content by breaking down large chunks of information into smaller content pieces. Content creators can accelerate the creation process and help you update and review your content. Pre-existing content is easier to edit, rearrange, and replace because it doesn’t affect your overall structure. As you no longer waste time creating or updating new content, you save time and effort for your content creators. How did Contentstack help K2 to manage and publish content faster? K2 transitioned from a homegrown CMS and Demandware to Contentstack's headless CMS to manage its websites, overcoming challenges related to high development costs and technical difficulties. This switch improved development speed, content management, and overall productivity, allowing K2 to launch eight websites in less than six months. Contentstack provided an intuitive, flexible platform that accelerated the speed of creating and updating content by 90% and increased productivity by 50%. Nicole Fugere, Director of Web Services at K2 Sports, said this: “We are thrilled that we chose Contentstack! It’s done everything we wanted. It’s helped us increase publishing quality content to build our brand. Publishing happens in an instant without a developer’s help.” Read the complete case study here.  Offers personalization at scale Customer demand for personalization is high, and modular content makes it easier for companies to facilitate. By breaking content into modules, your content team edits content, helping you customize it based on your audience's needs.  With 89% of marketers witnessing a positive ROI on personalization in their campaigns, modular content can be a game changer. These statistics indicate your customers are social creatures. Offering personalized services ensures a richer experience.  Online retailers embracing personalization will likely take the lead over competitors who miss this boat.  Improves consistency Every company has specific brand guidelines that distinguish the look and feel of its published content. Inconsistencies can arise when you try new types of content. For example, if you’re creating blog posts and want to shift to infographics, the change can cause inconsistent branding. Maintaining consistency with modular content is easier as you use approved content. This is useful for localized marketing campaigns because you can modify elements from your existing content. As a result, you're more relevant to your audience in a specific region.  Reduces production time Modular content streamlines your content creation process, allowing quicker turnaround times than traditional methods. Improved agility helps you stay relevant and highly responsive to the changing market trends and evolving consumer expectations. The ability to produce and publish content without compromising quality helps you maintain high levels of user engagement. Composable content gives you a competitive edge by delivering timely, relevant, and compelling content. {{nativeAd:11}} How to create and implement a modular strategy Develop a modular mindset Shift your organizational culture and content team’s perspective. They must willingly accept content modules and overcome the traditional, linear content creation process. Train your team to identify opportunities for creating modular content in their work. Know your content inventory and categorize them Conduct an inventory of all your existing content assets. Categorize these assets into text, video, images, and infographics. Knowing your content inventory helps you decide what to repurpose or adapt into modules. Design content blocks Start designing content blocks based on the content inventory. Each block serves a specific purpose. Ensure your blocks integrate seamlessly with others. Content strategists, writers, and designers work together to ensure consistency and coherence when designing these blocks. Use technology to manage your content Choose and implement the right headless CMS, like Contentstack and digital asset management systems, like Bynder, to support your composable content. With DAM systems, you categorize, tag, and recompose content blocks to fit various platforms and audience segments. Define rules for using modular content Establish clear guidelines and rules for using and combining modular content. When you define rules, set branding, tone, and style standards to ensure consistency across your composable content.  Personalize and test Use user data and behavior to personalize composable content in real time. Use A/B testing to refine and optimize the rules for better engagement and performance. Train your team Ensure your content creators, marketers, and technologists understand working within a composable content system. Train your team on new tools, workflows, or content strategy approaches. Iterate and optimize Modular content is not a one-time strategy you can set and forget forever. Analyze performance data to identify which content blocks perform best and why. Use these insights to iterate on and optimize your content blocks and combination logic. Challenges in implementing modular content strategy When using a modular content strategy, you will face the following challenges: Integration with existing systems Integrate your CMS and DAM platforms to migrate to a modular content strategy. While this is a complex and resource-intensive process, it's doable. Solution: Plan the integration process in phases and choose flexible API support technologies. You can even look for partnerships with technology providers for customized support. Cultural shift in content creation Transitioning from a traditional content creation approach to a modular mindset requires a cultural shift.  Solution: Focus on training and change management to ensure your team understands the benefits of composable content. To gain their trust, highlight different success stories of going composable. Content consistency and quality control Ensuring consistency in tone, style, and quality across all modular content is challenging, especially when your content and marketing teams create content.  Solution: Develop and create modular content using guidelines. To maintain consistency, use content management tools that support standardized templates and workflows. Technical complexity and scalability As your modular content library grows, developing, creating categories, and managing a library of composable content becomes technically complex.  Solution: Invest in scalable headless CMS and DAM solutions that support tagging, indexing, and easy retrieval of content modules. You can even automate content categorization and management processes to reduce manual workload. FAQs What is an example of modular content? An example of modular content is a digital newsletter comprising various content blocks such as headers, footers, articles, and call-to-action (CTA) buttons. You can use these blocks in any newsletter, making it easy to customize and update your content. You no longer have to redesign the entire newsletter every time. What are modules of content? Content modules are distinct and reusable blocks of content. You create and combine different configurations to produce a complete piece. These include text segments, images, videos, infographics, and interactive elements. How does modular content work? Modular content works by breaking down the process of creating content into smaller, standalone pieces you use and reuse in different contexts. This method uses CMSes and DAMs to tag, categorize, and store these modular elements. As a result, you select and assemble them into new content configurations, ensuring brand consistency and relevance to your target audience. Learn more If you want to adopt a modular content approach, there’s no need to halt all your content production. You don’t have to go back to the beginning and redo all your work to adopt a modular approach. Start from where you can without disrupting your content strategy. However, commit to building modular content over time.  Request a free demo to discover how to transform your content creation process, elevate your modular content marketing efforts, and future-proof your digital presence.

Apr 23, 2024 | 3 min. read

How to get buy-in for your MACH-powered digital transformation

Adopting MACH (Microservices, API-first, Cloud-native SaaS and Headless) architecture offers tremendous benefits for companies undergoing digital transformation. The flexible, scalable approach to technology can resolve pain points around rigid legacy systems, slow feature delivery and poor developer experience. But the journey to a modern tech stack can be challenging, with many interconnected steps to navigate. That’s why preparing your business for digital transformation is critical to future-proofing your organization.  MACH represents a shift in technology, development approach and organizational culture. Core principles like adopting agile methodologies, focusing on product-led outcomes and upskilling teams to bridge skill gaps underpin successful adoption. Old approaches – like letting your monolithic solution provider determine what will or won’t be in your stack – don’t apply anymore. To achieve your goals quickly and maximize your new composable platform, you need a new way of working.  “Moving to a MACH architecture isn't just about implementing new technologies; it's a transformation in how your teams work,” notes Becky Parisotto, VP Retail and Commerce Platforms at Orium. “There is effort in that, but when done correctly, it will make your business more efficient, more agile, and more successful.” Get MACH Ready, a new white paper from Orium, commercetools, Contentstack and MACH Ambassador Scott Canney, was created to help brands set the course for MACH success. It’s full of actionable strategies to help you on your way, from initial support for making the change through implementation, launch and optimization. One of the first pieces of the puzzle is getting buy-in for moving to MACH.  Below, we’ve highlighted some of the key takeaways outlined in the report for this stage of the journey. Tips on how to get buy-in Transitioning to MACH requires securing buy-in across the organization. This involves clearly communicating how MACH aligns with company strategy and impacts each stakeholder group. There are a few things to consider, such as the order of buy-in (who do you talk to first to help build a base of support?) and the key talking points and benefits to emphasize for each department or team (what matters most to them?), but when done correctly you can build an extremely compelling, business-ready case for why your brand needs to adopt a MACH-based approach. Marketing The CMO and Marketing Leadership are crucial early allies. MACH grants end-to-end control over content, enabling tailored user experiences, data-driven marketing and streamlined content workflows.  The marketing team’s support can be secured by highlighting these significant advantages around marketing empowerment, personalization capabilities and experimentation potential. Sales Next, bring the CRO and Head of Sales on board. For this audience, focus on how MACH can automate manual tasks, accelerate the sales cycle through personalization and provide comprehensive customer insights to close more deals.  MACH also enables stitching data across channels over time to give sales teams enhanced CRM capabilities. Digital/Product team Equally vital is securing the CDO, CPO and Head of Product's stamp of approval. For these stakeholders, spotlight MACH’s self-service team empowerment, rapid feature delivery through modular updates and simplified architecture.  Reduced dependencies and accelerated development cycles are particularly compelling advantages. Highlight the shift from project-based to product-led culture and the transition to agile methodologies. “Each team has their own areas of concern, their own pain points,” notes Parisotto. “Thinking through how MACH can address those challenges not only builds the case for transitioning to a new technology approach, it lays the groundwork for how to do it well by building a collective understanding of the ways these teams operate and their core needs going forward.” Developer & IT teams While the CIO, CTO and Head of Engineering will appreciate the technology benefits, addressing potential concerns around team transitions, vendor relations and operational shifts is essential.  Emphasizing MACH's workflow automation, scalability, improved developer experience and talent retention value can help secure their buy-in. Highlighting reduced complexity and technical debt can further alleviate reservations. Discuss talent assessment and changes in roles, incentives and budgeting approaches for a comprehensive angle.  Executive leadership Finally, present a business case to the CFO and CEO outlining ROI, TCO, CLV and strategic alignment. Connect MACH to financial outcomes and the company's overall vision to get their sign-off.  Underscore intangible benefits like business empowerment and talent retention to showcase the breadth of advantages MACH delivers. Emphasize the importance of continuous leadership support through steering committees and alignment on priorities. “The long-term advantage of a MACH architecture,” adds Parisotto, “Is that it gives you the ability to scale, compose, and adapt rapidly — all crucially important parts of future-proofing your business and materially important to your CFO and CEO." Get MACH-ready  Following this "daisy-chain" approach of obtaining stakeholder after stakeholder support builds an ironclad case. By tailoring messaging to each audience and highlighting specific MACH benefits, companies can securely get the buy-in required for a successful transformation.  Maintaining clarity on the "why" further ensures teams stay aligned throughout the process. Careful change management and risk mitigation further cement successful adoption. Along with setting expectations on timelines and using phased transition approaches, this strategy lays the foundation for successful digital transformation. Learn how to prepare your business for digital transformation Read the white paper

Apr 22, 2024 | 6 min. read

Strategic guide to building resilient composable DXPs

Highlights You’ll learn how to build resilient Composable DXPs. A composable digital experience platform is key in today's tech space due to their: Modularity: Allows you to deliver tailored experiences that customers expect Flexibility: You can adapt to change with relative ease Scalability: You can grow and also enhance your capacity to secure data A resilient composable DXP supports seamless integration. It leverages the best tools for creating dynamic, user-focused digital experiences. Do you want to experience DXP resilience? Request a demo today to get started. Keep reading to learn more! Customer demands for tailored solutions and omnichannel experiences have prompted many businesses to go composable. It is simple. Composable DXPs are flexible and modular. They excel at optimizing customer journeys and customer experiences. Composable DXPs also allow businesses to integrate the best solution for their needs using APIs. However, their modular nature raises a few security concerns. You have heard of best-of-breed solutions. Basically, you can choose and integrate multiple services from different vendors.  That sounds exciting, but deploying a unified security solution becomes a challenge. Business leaders must address these issues as the basis for building a resilient composable DXP. But what does resilience mean in the context of DXPs, and how can businesses achieve it? What is composable DXP resilience? Resilience is the ability of a composable DXP to withstand disruption. A resilient DXP is secure, adapts to changes, is consistent, and is built to last. It does not just prevent attacks. It responds, adapts, and continues running in the face of threats. A resilient composable DXP adapts to attacks and system failure. But how does it do it?  Composable DXPs are built on the microservices approach, which consists of multiple small services that interact via APIs using a headless approach. As each unit is independent, an attack on one unit does not affect the others. Neither does it affect the entire system. What makes a composable DXP resilient? API-first design: An API-first approach creates seamless DXP integrations and offers the benefits of API security. With API-first design, you can separate concerns and failure in one system unit does not affect the entire system. Automated scaling: The system knows when to scale up or down, depending on workload. It saves resources and enables you to respond to higher traffic and new security needs. This also promotes agile adaptation to market dynamics. Modular architecture: Multiple small and independent modules that perform different functions. You can isolate and fix faults without taking the whole system apart. Reliable security: Multiple layers of security to restrict access, verify users, filter traffic, encrypt data, and log system activities. A secure DXP can repel attacks, which is a mark of resilience. Industry compliance: Industry compliances are a result of extensive research. So, adhering to them improves security, which is a critical factor for building resilient composable DXPs. How a resilient DXP enhances business continuity Data protection: Data protection gives customers security assurance. Security assurance breeds trust, which increases brand loyalty and contributes to business growth. Regulatory compliance: Adhering to compliance standards helps you navigate user data privacy and security. It saves you from litigation or financial penalties that may eat into business revenue or lead to a shutdown. Reduced downtime: A resilient DXP repels cyber attacks and recovers quickly from security breaches. That reduces the potential for downtime. So, it stays on, and customers enjoy seamless services. Fault isolation: If there is an issue in one part of the system, it does not affect the others or the entire system. That makes it easy to deal with vulnerable modules or security issues. Automated backups: With automated backups, a DXP can restore data when required. That is critical as the platform can recover quickly from an attack and prevent huge losses. {{nativeAd:4}} The pillars of security in a composable DXP Security is an essential factor in building a resilient composable DXP. Here are the foundations of composable DXP security. API token security: API tokens authenticate requests between two entities. It grants access to only authorized users. Securing API tokens is crucial for better security and reduced attack surface. User management strategies: User management is an effective way to restrict sensitive data to authorized users. You assign roles and decide who can access data. Data security and compliance: By complying with global security and industry standards, you can enhance data privacy and security, prevent losses, avoid litigations, and secure the personal information of business customers. Data security and compliance frameworks Several compliance frameworks may apply to a composable DXP based on industry and region. The General Data Protection Regulation (GDPR) is one of many. There are others, such as the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA). These frameworks are focused on the safety of personal data. However, they cover different regions and industries, so their requirements may vary slightly. Find the right balance and ensure you comply. The impact of compliance on business Organizations must factor in industry and regulatory compliances when developing digital strategies. These compliances are mandatory and impact how you collect, store, and use data. To get up to speed on the extent of compliance, here are some questions to consider. How do we get consent for data collection and usage? How do we use data for business or customer services? How do we protect user data against unauthorized access, use or disclosure? What measures are in place to enhance data privacy and protection? These questions give them a granular perspective on how they are dealing with compliance issues. It also helps them assess their data security and compliance operations–which helps them stay aligned. Architectural considerations for a secure DXP API management API management covers the entire process of how organizations manage API connections. It controls access, tracks API usage, and enforces security policies. It is also flexible and scalable. It allows you to reuse components, which saves time but maintains security. Seamless data flow DXP architecture must also consider data flow. That is the entire point of a modular system—easing the interaction of multiple components. A system that promotes seamless data flow also helps overcome data silos issues and integration complexities.  Headless CMS and CMS security  The architecture must also consider content delivery and headless content management systems offer a flexible solution to that. They are a back-end system that is concerned with data storage. Headless CMSes also promote security, as they are separated from the front end, where most attacks happen. Best practices for building a resilient composable DXP Prioritize API security APIs facilitate integration and interaction within the DXP. So, you must prioritize API security. They can do so through API gateways, rate limiting, API versioning, and using HTTPS to secure connection, Etc. Deploy user management strategies Deploy identity and access management to manage user permissions and identities. User management strategies help you prevent unauthorized access, which contributes to creating a resilient DXP.  Adhere to compliance requirements Check for all relevant global, regional and industry compliances that apply to you and ensure that you adhere to them. This improves data privacy and integrity and helps secure a DXP. Opt for scalable and flexible components Building with scalable and flexible components ensures that the platform can support your growth. It also helps you adapt to market shifts, changes in technology, and new security threats. {{nativeAd:9}} Case studies Akind Akind prioritized security to enable them to plug into existing markets. Contentstack’s composable DXP offered security and resilience. Its headless CMS also allowed them to localize content in seven regions. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery to multiple digital channels via a secure DXP. MoneyHero Group MoneyHero is a FinTech company, so they know too well the benefits of a secure and resilient DXP. Contentstack’s composable DXP offered that. The headless CMS and apps boosted content delivery, and product rollout time increased by 85%. Hear from Andrew de Ridder, the Head of Application Engineering. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility through a secure composable DXP. FAQ section What is a composable DXP? A composable DXP is a flexible digital platform that allows businesses to select and integrate the best solutions for their needs. It uses APIs and a headless approach. Why is API security critical in composable DXPs? API security helps secure all communication between all the DXP components. It authorizes and validates users, ensures data is encrypted and helps secure data. How can organizations ensure compliance in their DXP? They can carry out system audits to know the extent of their compliance. It is also vital to stay up to date with data privacy laws. Finally, they must deploy advanced security protocols to maintain DXP security. What role does user management play in DXP security? User management controls who and how data is accessed. It manages roles and permissions, ensuring that you can prevent unauthorized access and reduce the risk of a data breach. Learn more These days, adopting new technology is not enough. Businesses must take a step further to offer security and compliance that births resilience. A composable DXP allows them to do it. But not all composable DXPs are born equal.  Opt for a compliant DXP and enjoy the benefits of DXP resilience. Leave nothing to chance. Make your move today and position your business for success. Request a free demo today to get started.

Apr 19, 2024 | 5 min. read

Why digital needs to get flexible

The world of digital and retail is rapidly evolving, failure to adapt and gain your digital edge will see you fall behind your competition. The motto, adapt or die, has never been more accurate. Future-proofing your business is a necessity In this episode of Marketing In The Madness, our Head of Corporate Communications, Jasmin Guthmann, joined Katie Street to dive deep into the fast-changing digital landscape, uncovering the harsh truth behind failing to adapt in a competitive landscape, sharing why moving to a more flexible, headless platform is no longer an option but a necessity if you wish to survive in business. The episode exposed the ongoing revolution within the digital landscape, marking a shift from traditional, inflexible frameworks to a future of agility, scalability, and unparalleled innovation. The conversation with Guthmann covered several key facets of the necessary transformation from legacy tech to composable architecture.  "Your ability as a business to keep up with all those changing environments is crucial. You will die if you cannot keep not just keep up but actually get ahead of the curve and innovate" — Jasmin Guthmann, MITM Podcast. The integrated role of composable architecture in a digital ecosystem The digital ecosystem is witnessing an accelerated transformation driven by rapid technological developments and a dynamic shift in consumer behavior. Guthmann shines a light on the need for businesses to innovate and adapt to survive; with the foundational structures of digital strategies once offered by traditional platforms being no longer feasible and failing under the pressure of demands for more nimble and adaptable solutions, businesses need to look towards a more flexible, and headless approach. It is clear that taking this approach is key to success, and here’s why: Flexibility: There is an ever-growing demand for a digital strategy that can pivot on request, ensuring businesses can adapt and respond to new trends and consumer expectations. This agility is critical for maintaining brand relevance and fostering continuous alignment with the market. Scalability: A business's growth trajectory brings with it increased digital complexities. Scalable architectures eliminate the need for constant, costly overhauls, thereby preserving investments and securing the digital future. Efficiency: The modern market's velocity necessitates rapidly deploying new offerings. Efficient digital frameworks nurture development cycles and optimize operations, propelling businesses ahead of the competitive curve. These principles showcase the strategic shift towards modular, integrated digital futures, embracing composable and headless architectures as the new standard and bridging the divide between marketing and technology. The synergy between Marketing and Technology  "Technology, at the end of the day, can either make your life as a marketer easier, or it can make your life so much harder. Now which one do you want?"So, how does flexible, headless technology enable us to bridge the divide between marketing and technology:  Collaborative synergy: By dismantling the barriers between marketers and developers, these advanced architectures cultivate opportunities for joint creativity free of the limitations of traditional methods. Personalization at scale: The increased ability to tailor experiences to individual preferences becomes feasible and efficient, a critical factor in captivating today's consumers. Traditional, monolithic systems struggle to adapt quickly enough to a change in consumer preferences. In contrast, flexible, headless technologies offer the agility to iterate and deploy personalized experiences rapidly and efficiently. Gateway to innovation: The rapidly evolving tech landscape offers marketers a treasure trove of tools, enabling them to pioneer trends and engage audiences with novel approaches. The benefits of flexible, headless technology not only satisfy consumers' evolving demands but also drive businesses towards greater creativity and innovation in their digital endeavors.  There is also the push to embrace brand intelligence and AI, which provides a further competitive edge in the digital landscape. Jasmin touches on this further in a bonus clip from the podcast, delving into AI's transformative impact on brand intelligence. The Impact of AI  AI is now at the forefront of everyone's business and creative minds. AI’s integration into digital platforms has become a crucial element of modern marketing strategies, with its role transitioning from optional to essential. AI’s capacity to generate dynamic content and provide multiple creative suggestions offers an unmatched tool for innovation. However, this power comes with the responsibility to manage it effectively, ensuring outputs align with brand ethos and quality standards. This is where our upcoming product, Brand Intelligence, comes into play. "What is coming and is super exciting is Brand Intelligence, which will enable you to train your instance to understand your brand, and to not just come up with any type of content but with content that speaks in the tone of voice of your brand."The forthcoming Brand Intelligence signifies a significant leap forward. This capability allows digital platforms to generate content in a way that embodies the brand's unique tone of voice, something that has been missing from the offerings of other AI platforms to date. The integration of Brand Intelligence will streamline content creation, allowing content creators to accurately capture a brand's technical jargon, something that was once seen as arduous and time-consuming but is now something that can be delivered effortlessly by offering built-in functionalities that can be trained to produce content that resonates authentically with the brand's identity. The transition towards flexible architectures and the integration of Brand Intelligence transcend technological innovation; it signifies a profound shift in workplace dynamics and operational philosophies and empowers teams to leverage their expertise to the fullest by: Clarifying roles: This approach allows marketers to craft impactful narratives and developers to refine the technological backbone, optimizing efficiency and effectiveness. Enhancing business outcomes: When marketing and technology efforts are aligned, the work quality meets and exceeds expectations, fostering growth and enhancing profitability. Valuing Innovation: These architectures' flexibility and adaptability nurture an organizational ethos that prizes experimentation and forward-thinking, positioning businesses as leaders in their respective domains.  The freedom to do your best work."We're really trying to enable both the marketers and the developers to break free to do what they signed up to do in the first place. Because, ultimately, that will produce better results. And it will make your employees happier."The insights from the Marketing in the Madness podcast cast a spotlight on the future of digital strategy, where flexible architectures and the integration of AI set the stage for a new era of marketing. Navigating through the intricate evolution of digital transformation, providing a strategic blueprint for businesses aiming to thrive amidst the whirlwind of digital change, and showcasing the importance of adapting with more flexible, headless platforms. Next steps Watch the full episode on YouTube, or you can listen across these streaming platforms: Spotify Apple Amazon Youtube

Apr 19, 2024 | 8 min. read

The key benefits of composable commerce

Highlights You’ll learn about composable commerce benefits, like: Enables scalable online operations Expands global sales Lowers total cost of ownership Future-proofs businesses for upcoming trends Provides unmatched flexibility for tailored experiences Enhances engagement and customer experience Boosts revenue through personalized content and offers Ensures omnichannel experiences Embrace the future of digital commerce with composable commerce and enhance your customer relationships, drive revenue growth and stay ahead of the competition. Keep reading to learn more! Imagine you’re creating a business strategy from scratch. Instead of using the best business strategies from Amazon, Tesla or Walmart, you handpick winning strategies to create a business that thrives through every ups and downs. That’s what composable commerce is. Composable commerce combines different components to create a commerce platform having the best tech stack. You cherry-pick the best-of-breed solutions and join them to create a powerful commerce solution Apart from helping you pick the best-of-breed solutions, going composable offers many other advantages you cannot overlook. With 72% of retailers already using a composable approach and 21% planning to do so in the next 12 months, composable commerce architecture sets you apart.  Read to explore the key benefits of composable commerce and understand how it differs from traditional and headless commerce.  What is composable commerce? Composable commerce enables you to select the best-in-class e-commerce modules from multiple vendors. It breaks down your e-commerce infrastructure into smaller components called LEGO blocks, which you arrange like a jigsaw puzzle.  You assemble these components to create unique digital commerce experiences. These components are called microservices. Composable commerce creates a tailored IT architecture to meet your business needs.  For instance, use microservices for payment processing, inventory, order and customer relationship management. Each microservice communicates with each other through an application programming interface or API. Modular commerce differs from others because it: Creates, deploys and scales microservices Makes your online shop flexible and scalable Composable commerce vs headless commerce vs traditional commerce Feature Composable Commerce Headless Commerce  Traditional Commerce Architecture Microservices-based, modular components The front and backend are decoupled  Monolithic integrated system Scalability Scalable because of its modular nature Scalable frontend Scalability is limited by its monolithic structure Time to market Reusable components make it quick Frontend flexibility makes it fast  Complex integrations make it slow Integration Easy integration with best-for-purpose tools Requires API for integrations with the backend Integrations are more complex and less flexible| User experience Tailored user experiences through bespoke solutions Customizable user experience at the front end Standard user experience {{nativeAd:4}} Key benefits of composable commerce Makes your online store scalable Using a composable commerce approach, businesses can scale up or down their operations depending on traffic and growth. Each component can handle the load, ensuring you don’t encounter slow loading speed or performance issues. This feature comes in handy during the holiday season and high-peak traffic.  Traditional e-commerce platforms require you to redevelop your entire system. Composable commerce adds new features and functionalities without overhauling your e-commerce system. What’s more compelling is the scalable nature of composable commerce. It helps you expand in different regions and add thousands of products to your online store.  Increases your global sales Often, e-commerce stores operate in more than one region. Establishing your store in various markets is challenging in monolithic systems. Why? You must customize your store for each market and offer different products and pricing. You may even adapt to local tax regulations.  Because composable commerce separates your presentation layers and backend, you no longer customize your storefront from scratch. You can integrate global payment gateways and international shipping orders when expanding to newer markets.  The modular approach provides personalized shopping experiences to customers across various regions. Going composable helps you adapt to various currencies, languages and cultural nuances. You capitalize on global opportunities by testing market-specific strategies. This increases your international sales and brand presence.  Lowers your total cost of ownership (TCO) Traditional e-commerce platforms incur a higher TCO. They need complex upgrades, depend on a single vendor and have an inflexible infrastructure. The composable architecture of composable commerce optimizes operations and reduces expenses related to traditional e-commerce platforms. In a composable approach, you select the components that suit your needs.  You reduce unnecessary spending on unused features or licensing fees for components you don’t use. Also, the ease of integrating and updating components in a composable architecture saves the maintenance and commerce development costs.  Case study: How did Contentstack help BISSELL lower its total cost? BISSELL wanted to improve its digital presence and customer experience through a new mobile app and web optimization. By transitioning to Contentstack's headless CMS, they streamlined localization and content management, launching a redesigned app in weeks. This move increased efficient support and reduced costs. BISSELL achieved 100% uptime and could instantly localize across multiple languages and markets. With these improvements, Bissell now engages 100,000 monthly users, enhancing the post-purchase journey and global customer engagement. After using Contentstack, Aaron Pittenger, Sr. Manager at BISSELL, said: “With Contentstack, we’re moving towards consolidation of content across all digital touchpoints, so that we can truly meet customers where they are. There are hundreds more BISSELL products that we can bring into the app. By doing that, we can bridge the two sides of the consumer experience, product support and e-commerce, in whatever format customers want, so that anyone who uses any BISSELL product can get the support they need.” Read the complete case study here. Future-proofs your business E-commerce stores need to consider the future while staying abreast of upcoming trends. The modular approach makes your store flexible, helping you adapt to: New technologies Market trends Customer needs You achieve this without overhauling your entire system.  With composable commerce, you add exciting features and integrations, keeping your e-commerce platform at the forefront of innovation. Plus, its business agility and scalability help you respond to future demands. Provides unmatched flexibility With a composable approach, it becomes easier to customize your systems and processes to meet the changing market demands. Composable commerce provides unmatched flexibility, ensuring you no longer rely on external support or face excessive downtime.  What makes a modular approach different is that it customizes components to your liking. This means your tech stack has the components you need. When you go composable, you create unique customer experiences.  Enhance your relationship with customers Who said composable commerce is only helpful for businesses? It benefits your customers as well. In addition to making your business flexible, agile and scalable, it improves your engagement and customer experience.  Implementing a modular approach opens doors to personalized and relevant content, offers and even products. You send personalized offers depending on your customer’s behavior, context and preferences.  With personalization driving a 10-15% revenue lift, a composable approach results in happier customers who return for more.  What do you achieve when your customers are happy? Higher customer lifetime value Community of loyal customers Lower churn rate {{nativeAd:9}} Increases agility and time-to-market Composable commerce improves customer experiences. With changing customer demands, you can add new features and updates. Whether you want to add new search features, personalize your shopping experiences or introduce the latest payment methods, composable commerce helps meet your customers' expectations. When customers are happy, your sales increase and you build loyalty. Your customers feel encouraged to return for more top-notch experiences. Case study: How did Dawn Foods achieve faster time to market with Contentstack? Dawn Foods selected Contentstack for its MACH architecture. Contentstack was easy to use, helping content managers to update and publish content. Previously relying on in-person and telephone orders, Dawn Foods sought to modernize with an online ordering system. They chose a composable, API-first platform for its scalable nature and user-friendliness. Contentstack significantly improved Dawn Foods' digital presence, allowing for rapid content updates, enhanced publishing speed and offered personalized customer experiences without requiring developer intervention.  After using Contentstack, Gireesh Sahukar, Vice President of Digital at Dawn Foods, said: “Content updates in our site run 80% faster compared to a monolith CMS. In some cases, the content that could take up to a week to publish using a monolith CMS, we can publish in less than an hour with Contentstack.” Read the complete case study here. Ensures omnichannel experiences Composable commerce makes omnichannel experiences feel effortless. With a modular online store, you offer smooth and personalized shopping moments everywhere — online, on mobile, through social media or in-store.  This omnichannel presence creates a shopping journey that meets customers wherever they are. Thanks to the flexibility of composable commerce, your platform adjusts to new trends and customer preferences. With a composable commerce system, you improve the entire omnichannel customer experience. Implementing composable commerce in your retail business Here are the key steps to implement composable commerce: Assess your current infrastructure Before transitioning your e-commerce solution to composable commerce, assess your existing e-commerce platform. Identify its limitations, assess its flexibility and determine the areas where you need more flexibility. Define business requirements Outline your business goals, customer journey, the customer experience you aim to deliver and the specific functionalities you want. This step helps you choose the right modular components. Research and select vendors Research and select the vendors that offer the best services and technologies based on your needs. Look for vendors with a strong track record, robust integration capabilities and excellent support. Design your architecture With the help of technical experts, design an architecture that integrates your selected components. This architecture should be scalable, resilient and accommodating of future technologies or services. Implement in phases Roll out the new composable commerce solution in phases to reduce potential disruptions. Begin with the most critical components that deliver immediate benefits and integrate functionalities over time. Test and optimize Test each component and the system to ensure everything works together. After launch, monitor performance, gather customer feedback and optimize the platform. Train your team Ensure your team can use the new system. As you add new features and components, encourage continuous learning. Track, analyze and iterate Finally, analyze and track the performance of your composable commerce platform. Use the insights to make informed decisions and iterative improvements. Ensure your platform responds to customer expectations. FAQs Why is composable commerce important? Composable commerce makes your business flexible, scalable and adjustable. If you adopt a composable approach, you can adjust to market shifts, incorporate innovations and give your clients a personalized experience. What is composable commerce? Composable commerce uses a modular architecture, allowing companies to select and pick different components based on their requirements. With a composable approach, you transform the purchasing process into a personalized shopping experience. Why is composable commerce a better solution than monolithic platforms? Composable commerce makes your online store more scalable and flexible than other monolithic platforms. Using a modular approach, you can add new features, integrate third-party services and adjust to market demands. What are the challenges of composable architecture? Coordinating with various systems requires technical expertise and may lead to integration issues. This is often the biggest challenge of composable commerce. In addition, you may face higher costs because of the investment in various components from different vendors and the need to hire and train staff about the new architecture. Learn more Composable commerce has profound effects on the e-commerce industry. It's the future of digital commerce because it enables businesses to be more agile, efficient and customer-centric.  Do you want to explore how these benefits can help you change your e-commerce strategy and stay ahead? Request a free demo to learn more. 

Apr 19, 2024 | 6 min. read

Composable DXPs: Navigating data privacy

Highlights You'll learn: How to navigate data privacy in a composable DXP. Assess data flow: Understand and protect data collection, storage, and sharing Compliance standards: Comply with GDPR, CCPA, and all relevant data privacy laws User consent management: Set up robust mechanisms for user consent Data encryption: Implement encryption protocols to secure data at rest and in transit Regular Audits: Always audit the system to understand its security health\ Data privacy in a composable DXP is critical for trust and success, and it starts with a compliant DXP. Request a demo to see how it works. Keep reading to learn more!  A composable architecture is a flexible design pattern for building software with reusable components. It is the same approach that powers composable DXP solutions, allowing businesses to customize digital solutions. Composable DXPs are modular, flexible and scalable. That makes them ideal for omnichannel and personalized content delivery. Yet, that flexible and modular approach offers some data privacy and security risks. So, what are some of these data privacy issues? Also, what are the relevant strategies and best practices to manage them?  Data privacy and security in composable DXPs Data privacy and security are vital concepts for composable DXPs. Multiple integrations in a digital platform increase its attack surface area. The modular nature of the platform also presents a security challenge. Businesses must factor in these issues and develop plans to manage them. Also, composable DXPs rely on vast amounts of data, enabling them to deliver personalized experiences. The platform holds business and customer data. So, businesses have a duty to protect these sensitive data and adhere to data privacy and consent laws like the GDPR. They can do so through API security, encryption, and by integrating several security protocols. Composable DXP solutions also offer some benefits that can help you manage data security and privacy. {{nativeAd:4}} How composable architecture enhances data privacy and security Selective integration: Composable DXPs give you full control. You can select only suitable solutions when building the platform. So, you may only integrate modules that meet a specific data privacy and security standard. Better resilience: Since the modules are independent, an attack on one does not affect the others. You can isolate the risk and fix or remove vulnerable parts of the system without affecting other modules. Delegate security: The presence of multiple modules makes it possible to delegate some security to a third party. However, that will require proper vetting. Also, most composable systems are cloud-based — so you can leverage that to enjoy cloud-native security protocols. Data privacy challenges in composable DXPs Complex integration: You can integrate multiple services in a composable DXP. However, since they come from different vendors, they may have different security standards. If so, it becomes harder to manage data privacy. Scalability concerns: A growing business will collect more data and grapple with extra security needs. When that happens, it becomes harder to maintain a consistent data privacy policy. Potential data leakage: Since you have multiple modules from different vendors, the risk of data leakage could be higher as these modules exchange information within the platform. Inadequate vendor compliance: You may find it difficult to manage data privacy and security if some vendors do not fully comply with data privacy laws that apply to their region or industry. Compliance variety: You may need to deal with different data privacy standards that impact different parts of the platform — which may prove challenging. Legal compliance and best practices for data privacy Businesses must not overlook the legal aspect of data privacy and what it means for them. The GDPR, for instance, outlines strict data protection standards that they must adhere to. This law focuses on transparency, consent, and data integrity. Hence, it impacts how businesses collect and use data.  Hence, businesses have a duty to understand and adhere to these laws. Aside from that, other regulations exist, such as the California Consumer Privacy Act (CCPA) and Brazil's General Personal Data Protection Act (LGPD).  These laws emphasize explicit consent for data collection and stringent data security measures. They also require organizations to communicate user data rights.  Composable DXPs must abide by these laws and also ensure they have a process to notify users in the event of a data breach. They must also ensure that all cross-border data transfers comply with these legal guidelines. That way, they can maintain user data privacy at all times. Best practices for data privacy Regular security audits: Periodic audits help you keep the platform up to date and adhere to data privacy laws. The audits should review how you collect, store, process and share data. You may also get external auditors to offer an unbiased review of compliance status. These audits help you identify and deal with security issues before they create serious problems. Data minimization strategies: These strategies follow a “use what is only needed” approach. So, you only collect and use data for a specific purpose. After that, you dispose of it. This protects you from huge losses in the case of an attack. It also helps you use fewer resources. Implement access controls: With role-based access controls (RBAC), you can limit who has access to what data. You can also add extra security via a 2FA protocol or any relevant security measure. Also, always monitor and update the system as employees may leave or change their roles. Advanced data security strategies in composable DXPs Integrate advanced security measures to enhance cybersecurity and data privacy in your composable DXP. That would include; End-to-end encryption Encryption converts your data to cryptic text, and that is unreadable to intruders. That way, business and customer data remain private and safe whether it is being stored or sent between DXP services or to external systems. API security APIs integrate modules and enable services to interact in a composable DXP. So, they must be secure. An API gateway offers a reliable way to secure APIs and monitor traffic. Ensure that they can only be accessed over HTTPS and use OAuth to provide extra security. Data masking In data masking, the system replaces real data with random, fictitious data that is unusable. It obscures sensitive data and provides advanced data security in a composable DXP. Advanced threat detection They scan the system to spot and flag unusual traffic and activities. They are powered by AI/ML systems. They enable you to neutralize existing threats before they cause serious problems.  Intrusion detection systems Unlike threat detection, intrusion detection systems watch over the system to detect external threats or potential attacks. It is a proactive security tool that helps you secure data against attacks and unauthorized access. {{nativeAd:9}} Implementing effective data protection strategies Businesses must take proactive steps to maintain a secure DXP, as that translates to better data privacy. Here are practical strategies to secure and protect a composable DXP. Adopt a layered security approach: Composable DXPs are modular and complex, and that should be reflected in their security. Secure the system with a range of mechanisms at various points. Use firewalls, web content filtering, intrusion detection, and other advanced security protocols. Implement data governance policies: Set up an internal system to manage data quality, integrity, and security. An effective data governance policy helps you reduce the risk of data breaches while enhancing compliance with various data privacy and consent laws. Assess your security risk: It is essential to track the system's performance. That means you can know the system's risks and identify vulnerable modules in the platform. Regular security assessments also help you address security gaps and adjust to new threats. Case studies Akind Akind wanted a secure solution to enable them to plug in their existing markets. Contentstack offered that with its composable DXP and headless content management system. That enabled them to localize content in seven regions. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery to multiple digital channels via a secure DXP. Welcome Tech WelcomeTech handles a vast amount of sensitive customer data. They needed to enhance site integration and security. With Contentstack’s SOC 3-compliant DXP, they were able to do that. After the switch, security improved, publishing speed increased by 75%, and productivity went up by 50%. Hear from William Leborgne, the Director of Content. “I’ve looked at more than half a dozen CMSes, and Contentstack came to the top for all the right reasons. The product is incredibly user-friendly. The support team was excellent. The integration with our system was seamless. The engineering team is delighted. Integrations for personalization, AB testing, and all the other bells and whistles are there in spades, so it’s a no-brainer.” Read more about how Welcome Technologies boosted productivity with a compliant DXP. FAQ section What is a composable DXP? A composable DXP is an agile, scalable, and flexible platform that allows businesses to choose a range of tech stacks to address their business needs. How does data privacy and security fit into the composable DXP ecosystem? Data privacy and security fit into DXPs because the system holds sensitive data that needs security. So, that should inform how a business collects, stores, and uses data. Taking care of these factors prevents data breaches and helps them comply with security standards. What are the best practices for maintaining data privacy in composable DXPs? Best practices include data security measures like encryption and masking, API security, access controls, and data minimization. You may also implement regular audits to ensure the platform's security is up to date. Can composable DXP deliver omnichannel content without compromising data privacy? Yes. Composable DXPs excel at delivering omnichannel content. They can do it while using secure APIs, encryption, and other security protocols to protect customer data. What is the role of personalization in DXPs, and its impact on data privacy? Tailored content improves user experience and enhances agility and flexibility. It requires vast amounts of personal data. So, you must focus on how you collect and use data. It is also vital to comply with data privacy and consent laws, such as GDPR. Learn more Composable DXP solutions are shaping modern digital experiences. Many brands rely on them to optimize customer journeys and deliver engaging and omnichannel content. So, the safety of the platform is vital as it holds business and user data.  Set up advanced security protocols and comply with relevant security standards to manage data privacy. Also, educate your team on data privacy issues. It starts with a compliant digital experience platform. Request a free demo today to experience a composable DXP that helps you navigate data privacy.

Apr 18, 2024 | 4 min. read

Essential security protocols for your composable DXP

Highlights Learn how to secure your composable DXP: Assess risks: Regular assessment helps you understand the system’s security status Integrate security: Integrate encryption protocols, such as SSL/TLS, and API-driven security protocols, like OAuth 2.0 and JSON web tokens Regular updates: Always update software patches to ensure the platform remains protected Composable DXPs offer flexibility that sets them apart. But it also comes with a responsibility to secure the platform. Sign up for a free demo today to try out security protocols. Keep reading to learn more! A composable DXP is a flexible platform that allows you to select only services you find useful to your business. That is unlike a monolithic DXP, where everything is tied into one system. It is a shift from old digital experience platforms.  Using its modular approach, a composable DXP supports dynamic digital solutions. It enables you to customize content, boost customer journeys, speed up publishing, and improve customer experience. However, it may be vulnerable to some security issues also due to its modular nature. For instance, with multiple services from different vendors, it has a wider surface area for attacks. It may also be more difficult to unify various security features. Third-party apps also come with various security issues that you must consider when setting up your DXP. Integrating security protocols in DXPs Integrating security protocols enhances composable DXP safety. Composable DXPs are flexible. Hence, they require scalable security protocols and solutions. With that, the DXP can adjust to higher security needs as your organization grows. API-driven security measures OAuth 2.0: OAuth 2 validates digital identities before it gives them access to data. It relies on access tokens to access data, be it for remote APIs or user data. When you implement OAuth 2, you use keys and, so you do not reveal your password. That prevents intruders from gaining access. OpenID Connect: The OIDC protocol is an extension of the OAuth 2.0. It enables two entities to share data only after it has authenticated them. OIDC secures a composable DXP by validating users, which keeps out intruders. JSON web tokens: JWTs use private or public keys to transmit data as JSON objects. You use them to restrict access to data by audience or scope. Their compact nature makes them suitable to transmit data via URLs or HTTP headers. API security measures Access controls: API gateways are versatile access control tools. As the central point for data and traffic requests, they ensure only valid requests come into the digital platform. An API gateway filters IPs. They whitelist or blacklist IPs, as the case may be. They also control traffic and validate data. Data encryption: An encryption protocol presents data in an unreadable format to protect it. Only authorized users can access the data in that format. You can choose from different encryption protocols, such as TLS, AES, or SSL. Importance of encryption protocols Encryption protocols improve DXP safety. As data flows within services in the DXP, these protocols transmit them in an unreadable format. They are also versatile, as they can integrate with other security protocols in DXPs.  Encryption protocols also help you adhere to DXPcompliance standards by global and regional bodies, such as ISO/IEC and GDPR. For businesses, this means they must ensure that all modules in the DXP use encryption to maintain data privacy and integrity. {{nativeAd:4}} Best practices for integrating security protocols in DXPs Select secure components Ensure you inspect each part for security. Seek out vendors that are transparent about their security practices and compliance status.  Comply with data privacy laws Industry and security standards contribute to a safe DXP experience. Following those laws helps you maintain digital experience platform security. Apart from DXP safety, compliance also helps you avoid lawsuits and financial losses that may come from data breaches.  Adopt a zero-trust security Zero-trust reduces a composable DXP’s attack surface and lowers the risk of a data breach. It requires all users to be authorized at every point, whether inside or outside the network. That is what makes it so effective as a composable DXP security measure. Run periodic security checks Run regular security checks to know the system’s security status. Scan the system to find outdated software and certificates. If you find any, update them. Updating the platform helps you guard against new threats. Regular security checks help you discover security issues early on before they cause serious damage. Future trends in composable DXP security Some new trends are already gearing up to enhance DXP security now and in the future. Threat detection with AI: AI and machine learning systems have predictive features that will enhance threat detection in DXPs. That will enable businesses to take proactive measures to detect and fix security issues in their digital system. Secure access service edge (SASE): SASE is a security approach that combines network connection and security functions for delivery via a cloud platform. As cloud adoption rises, SASE will play a critical role in digital security. {{nativeAd:9}} Case studies Akind Akind wanted a secure and agile solution to enable them to plug in their existing markets. Contentstack provided that. The integrated security of the composable DXP and headless CMS enabled them to localize content in seven regions and centralize content management. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery with the help of a secure DXP. MoneyHero Group MoneyHero's wanted a secure platform for their FinTech business. Contentstack offered that security with its composable DXP solution and headless content management system. That enabled MoneyHero to boost product rollout time by 85%. Andrew de Ridder, the Head of Application Engineering, had this to say. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility via Contentstack’s composable DXP. FAQ section What is a composable DXP? A composable DXP is a flexible digital platform that allows you to assemble various services to meet your business needs. It is scalable and agile, adapting to your business needs as you grow. Why is cybersecurity crucial for DXPs? Cybersecurity helps you prevent threats. It helps you create the right policy to protect your composable DXP. It enables you to keep up with security standards. Finally, it enables you to plan incident response, which is crucial for DXP security. Can integrating security protocols impact the performance of composable DXPs? Yes. Integrating different security protocols may slightly reduce DXP performance. However, the benefits of having those security protocols offset any slight drop in performance. How can businesses ensure their composable DXP remains secure? APIs secure all your data transfers within the DXP. They enhance data privacy and ensure that services interact in a safe environment. They validate, authenticate and encrypt data. APIs also control data flow through API gateways, ensuring that attackers cannot overwhelm the system. What role do APIs play in composable DXP security? APIs transmit data and enable services to interact within the composable DXP. Secure APIs ensure that your data transfers are safe from breaches and intruders.  Learn more A composable DXP is flexible and modular. It is helping transform how businesses manage their digital solutions. So, it is essential to integrate advanced security to protect it. A secure DXP safeguards digital assets and is always on, ensuring you deliver consistently. New cyber threats spring up daily. Hence, you must deploy the latest security strategies to overcome them. It all starts with a safe and reliable composable DXP. Ready to secure your DXP for success? Request a free demo now.

Apr 16, 2024 | 7 min. read

Elevate your business: Discover composable commerce advantages

Highlights You’ll learn about the composable commerce benefits: Provides freedom from vendor lock-in Lowers total cost of ownership Makes your business scalable Improves performance and security Enhances customer relationships Enables experimentation and optimization Allows for granular-level development Provides consistent journeys across touchpoints Increases personalized customer interactions Reduces the time-to-market Speeds up deployment Understanding the advantages of composable commerce for your business can help you make an informed decision. Go composable today to experience a flexible and scalable e-commerce store.  Keep reading to learn more! A traditional e-commerce platform combining user-facing storefronts and consumer data may give your business a good start. But, as your business grows, you will face potential bottlenecks.  That’s why companies rely on composable commerce.  Think of composable commerce as creating a combo meal. You choose your favorite pizza with a special seasoning from one store, move to another with a special-flavored garlic bread and finally settle for a milkshake from the third store. You shop for the best from multiple stores rather than buying the combo meal from the same store.  Composable commerce enables businesses to work in the same way. It uses an application programming interface (API) and other software integration to build a tech stack comprising all the best-of-breed solutions.  Read on to explore why composable commerce is important and its implementation challenges.  9 Composable commerce advantages for businesses The transition to composable is a strategic investment in the future of your e-commerce business and can greatly enhance your business outcomes in these nine areas. Freedom from vendor lock-in Monolithic e-commerce platforms create a dangerous dependency on a single vendor. Sudden problems in the vendor’s products, changes in project scope and price increase can leave you in a dilemma. You have no choice but to accept the vendor's terms. With the best-of-breed modular platforms, you select vendors based on your business needs and customer preferences. For instance, you don't buy an entire system if you only need an inventory management system. You can purchase other functionalities like payment processing gateways and order processing systems from another vendor.  So, don’t let a single technology provider hold your growth back. Add, remove or modify functionalities without worrying about anything else. In a composable approach, the vendor cannot cause any hurdles in your new initiatives. {{nativeAd:4}} Lowers your total cost of ownership A monolithic approach locks you in fixed monthly or yearly contracts. The problem arises because you don’t use all the features you pay for. Fixed-price contracts are costly and make it challenging to switch vendors.  But under a composable commerce model, you pay for services you use, lowering your total cost of ownership (TCO). Migrating to composable commerce is less expensive because you identify specific solutions that fit your business requirements and changing customer demands.  For example, you can focus on enhancing the customer checkout experience and allocate more resources to a payment processing system. Helps you grow and scale without limits When your business grows, your e-commerce store needs to scale up. Otherwise, you will face issues like slow website loading speed and poor customer experience. In a composable commerce architecture each modular component handles the load separately without affecting your system's functionality.  Your store handles the load seamlessly, even during peak periods and high traffic. A modular strategy fulfills all your growth needs. This is true, especially if you intend to expand your store with thousands of products or venture into new markets.  How did Contentstack help Emma scale its operations and ensure a faster campaign launch? Emma®—The Sleep Company, experiencing hypergrowth, faced challenges with its legacy IT systems, slowing down its expansion. Embracing composable architecture and MACH technologies (microservices, API-first, cloud-native and headless technologies), Emma adopted Contentstack for its flexibility, efficiency and ability to scale. This enabled faster campaign launches and improved collaboration between tech and business teams. The strategic shift allowed Emma to overcome technical and business hurdles, enhancing its ability to expand and innovate. After using Contentstack, Andreas Westendörpf, Chief Technology Officer at Emma, said,  “The beauty of headless commerce is that it not only delivers short-term results but also that it opens an elegant, logical long-term set of options for the future. This is what we have found with Contentstack and MACH-based technologies.” Read the complete case study here. Increases performance and security In e-commerce, every millisecond matters because it creates customer loyalty and increases your reputation, giving you a competitive advantage. With the bounce rate increasing by 32% as page load times go from one second to three, composable commerce improves your business performance. This is because composable architecture doesn’t depend upon a single server to host the entire platform or component. The approach uses different servers, increasing security. By using functionalities from different vendors, you get a faster and more secure website. As a result, your online store is less susceptible to cyberattacks because each component has a built-in security feature. Moreover, an attack on one component doesn’t impact the others.  Improves relationships with your customers Generic e-commerce experiences can soon lose appeal against brands offering tailored product recommendations and relevant content. On the other hand, composable commerce offers business efficiency and improves customer relationships. Using a commerce platform, you offer personalized products, content and discounts based on your customers' likes, dislikes and preferences.  With 86% of customers willing to pay more for superior customer experience and 32% going away from a brand because of a single bad experience, providing personalized experience improves your relationships.  Embracing a composable commerce approach provides highly personalized experiences and helps you make changes based on customer demands. Helps you innovate Composable commerce allows you to change your tech stack, creating an environment that fosters innovation. The ability to mix and match different components helps you experiment with new features and test new environments. As a result, you create business models without disrupting your services. Your development team can experiment at granular levels, helping you optimize your offerings.  Offers seamless omnichannel experiences The modern customer journey is more like a maze, with customers switching from one platform to another. A customer may start the interaction on your website, search for different products on your app and purchase from your physical store. To provide such a seamless experience, your e-commerce business should be omnichannel-ready. Providing an omnichannel experience means delivering a consistent shopping journey across various touchpoints, like: Mobile Web Chat Social media Voice search Physical stores Smart devices and kiosks An omnichannel presence helps you meet your customers where they are and provide personalized and customized offers. Composable commerce achieves this flexibility and integrates different services and systems into the core commerce functionality of your e-commerce store. For instance, you can integrate functionalities like: Customer relationship management Content management systems Enterprise resource planning Project management Inventory management Reduces time-to-market The modular e-commerce stores combine and enable pre-built components, reducing the need to create every component from scratch. By putting together and organizing all ready-made components, you choose your own digital experiences. This reduces time and effort compared to a traditional e-commerce environment. Composable commerce can reduce time to market by allowing you to integrate with existing systems and third-party services. Digital commerce's flexibility makes your business agile, helping you make quick adjustments based on feedback and market trends. This reduces the time to market for new features. {{nativeAd:9}} Makes your online store modular Composable commerce makes your online store modular by offering a flexible architecture. It allows you to break down your functionalities into modular components. Adopting a composable approach separates functionalities into different components, helping you manage and scale specific features. Businesses can create reusable modules that serve various purposes across different parts of their ecosystem. The modular nature customizes various components to meet specific business requirements without impacting the overall system architecture. Moreover, being modular facilitates third-party services and systems. As a result, you can expand the capabilities without compromising the existing infrastructure. Challenges to implementing composable commerce Implementing composable commerce brings several challenges that you may need to address: Digital maturity Achieving a high level of digital maturity is crucial for implementing digital commerce. To integrate a composable approach, you need a solid foundation in technologies and processes. Skilled IT resources Having skilled IT resources makes it easy to navigate digital commerce's complexities. You need dedicated professionals who understand the modular approach and can work with agility. Complex integration Integrating multiple solutions within a composable commerce framework is often challenging. Planning and executing integration strategies to ensure functionality across all components is essential. FAQs What are the drawbacks of implementing composable commerce? One drawback of composable commerce is the initial complexity and investment required to integrate multiple systems and platforms. This increases upfront costs and demand for skilled professionals.  Why is composable commerce a better solution than traditional platforms? Composable commerce is a better traditional platform because it makes your business flexible and scalable. A modular approach helps you adapt to market changes without facing the limitations of a monolithic platform. When your business is adaptable, you deliver personalized customer experiences and drive growth. What is composable commerce? Composable commerce represents a modern e-commerce approach that makes your business flexible and scalable. When you integrate a composable approach, you select and integrate various best-in-class services and technologies. The composable approach works on the principles of MACH architecture.  What is the difference between headless and composable commerce? Headless and composable commerce are two different systems with different architectures and purposes. In headless commerce, the presentation layer is separate from the back-end functionality. With a headless approach, you can modify your user interface without changing your back-end systems. Conversely, compatible commerce uses packaged business capabilities, APIs and cloud infrastructure to create modular systems. You can update or replace every component, including the front and back end. This modular architecture makes your business flexible, helping you meet changing market demands and customer expectations. Learn more Composable commerce gives you full control over your current e-commerce environment. E-commerce businesses that embrace a modular approach make their business flexible and agile while improving customer satisfaction.  Although the journey toward composable commerce presents numerous obstacles, the strategic significance is immense. To explore how composable commerce can transform your business operations and foster unparalleled growth, request a free demo with us.

Apr 12, 2024

Orium + Contentstack: The power of an accelerator

Implementing a headless content management system (CMS) can be a significant undertaking for any organization. While building a custom CMS from scratch allows for complete control and customization, this approach also comes with significant downsides in terms of speed, risk and required expertise. Partnering with an experienced CMS implementation accelerator helps you get your headless CMS up and running quickly and effectively. Orium's strategic partnership with Contentstack is designed to enhance the headless CMS experience. By relying on Orium's expertise and best practices rather than building from scratch, organizations can accelerate their Contentstack implementation dramatically. Orium has deep experience launching and optimizing Contentstack for a wide range of customers. This means they can get Contentstack rolled out and integrated with other vital systems much faster than an in-house build. Rather than getting bogged down in low-level CMS configuration and build decisions, Orium handles the heavy lifting, letting your team focus on creating impactful content and digital experiences. “We specialize in composability because it empowers brands with the best tools for their unique needs,” said Shaunna Bruton, Associate Director, Product Strategy at Orium. “Contentstack’s headless content management is a best-in-class CMS that enables teams to deliver industry-leading customer experiences.” Reduce risk and complexity You also minimize risk by leveraging Orium and Contentstack’s proven headless CMS patterns and integrations. A build-from-scratch opens the possibility of security issues, integration problems, lack of scalability and other pitfalls that can undermine your success. Orium accelerates your path to value by providing an enterprise-grade, cloud-native Contentstack architecture designed for security, scalability and seamless integration. Orium’s deep Contentstack expertise is invaluable for optimizing your CMS and unlocking the platform’s full potential. Making the most of advanced headless CMS capabilities like omnichannel content delivery, automation and personalization is far easier with an experienced implementation partner like Orium guiding the way. Leverage proven expertise A significant benefit of the Orium + Contentstack partnership is tapping into years of accumulated CMS expertise. Orium's team brings extensive real-world experience driving Contentstack implementations across diverse customer environments. This seasoned expertise translates into faster rollout timelines as Orium can anticipate customer needs, spot potential issues early and configure optimal solutions. There's no need for business teams to get bogged down in selecting specific headless CMS technologies and sorting through configuration complexities. Orium does the detailed work based on proven blueprints and best practices, so attention stays focused on using the CMS to create engaging customer experiences. This expertise also ensures adaptability as new features or integrations are required. “Composable commerce creates incredible efficiencies for brands, but there are a lot of moving parts to it. Orium has launched the most composable projects in North America of any specialist SI, and that experience means we’re able to guide organizations through the end-to-end process of implementation and integration to ensure they can get the most from their tech stack,” said Bruton. Continuous optimization The launch of a headless CMS is only the beginning. An accelerator partnership provides ongoing value by continuously optimizing the CMS to achieve changing business goals. With Orium's continuous delivery model, regular enhancements help you get the most from the Contentstack investment. Orium can rapidly iterate the CMS as needs evolve or innovations emerge to drive better customer experiences. Relying on an accelerator over the long term is smarter than trying to maintain old custom builds. It frees scarce IT resources while leveraging outside specialists to keep your CMS at peak performance. Rely on proven best practices A key advantage of partnering with an experienced headless CMS implementation accelerator like Orium is gaining access to battle-tested best practices. Orium brings extensive knowledge of what works well and what to avoid based on successfully launching Contentstack for a wide range of organizations. Some examples of impactful best practices include: Blueprints for structuring modular, reusable content to maximize content reuse across channels Automation strategies to streamline workflows, facilitate collaboration and reduce content production bottlenecks Governance models that empower marketers while maintaining compliance and consistency Integration patterns for connecting Contentstack into surrounding martech ecosystems Development guidelines for front-end teams to enable greater content agility Change management tactics to drive CMS adoption across business teams By relying on an accelerator like Orium, companies skip past the risky trial-and-error phase of figuring out headless CMS best practices first-hand. Orium's proven methodologies help customers configure an optimal enterprise CMS faster and give them a head start on operating as efficiently as possible.  “Orium’s Composable Accelerator speeds time to market without sacrificing the advantage of a flexible, adaptable composable solution,” says Bruton. “By leveraging pre-integrations, brands can reduce risk and see ROI faster, enabling them to focus on customizing the parts of the experience that matter most.” Speed and agility are key Taking weeks or months to build a CMS from scratch is no longer viable in today’s market. Partnering with a CMS accelerator gives you the best of both worlds: a fully customizable enterprise CMS platform combined with speed to market, reduced risk and continuous optimization. Orium and Contentstack deliver agile content creation at scale. Are you ready to move at the speed of your imagination? Connect with one of our experts to learn more about maximizing your CMS success. 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